Multilingual French Customer Support
Job Summary
You will handle cross-border e-commerce inquiries in French for our global customer base. The role involves managing emails, troubleshooting issues, and maintaining localized knowledge bases. You will collaborate closely with logistics, CS, and IT teams in a multinational environment.
Responsibilities
- Manage French language email/chat inquiries
- Resolve orders, shipping, and refund issues
- Develop and localize customer FAQs and knowledge bases
- Collaborate with logistics and IT departments
Required Skills
- Native French proficiency
- Business level Japanese (N2+) and English
- Prior CS experience (B2B/B2C)
- HTML and Help desk tool familiarity
Job Details
Job Responsibilities:
- Handling email/chat inquiries in French (orders, shipping, refunds, troubleshooting, etc.)
- Escalating customer complaints and issues
- Developing customer FAQs/knowledge bases (localized into French)
- Collaborating and sharing information with internal departments (logistics, CS, IT)
Working Hours:
- 9:15 AM - 6:15 PM (8 hours of work/1 hour break)
- Flexible working hours available (Start time between 7:00 AM - 10:00 AM)
Job Requirements:
- French: Native level
- Japanese: Business level (N2 level or higher)
- English: Business level
- Work experience in Japan (1 year or more)
- Practical experience in customer support or customer interaction (B2C/B2B acceptable)
- Basic HTML knowledge
- Experience using help desk tools (Zendesk, etc.)
- Knowledge base development/FAQ writing experience
Salary & Benefits:
- Expected annual salary: 3.5 to 4 million yen
- Monthly salary: 270,000 to 290,000 yen
- Bonus: Twice a year (June and December)
- Salary increase: Once a year
- Overtime pay (calculated in 1-minute increments)
- Transportation allowance (up to 30,000 yen per month)
- Comprehensive social insurance (workers' compensation, employment, health, employee pension)
- Relocation allowance: Up to 100,000 yen for those relocating to Osaka
- Support for obtaining qualifications
- Business casual dress code
- Training system available
- Japanese/English lessons available
Holidays:
- 5-day work week (shift system)
- Year-end and New Year holidays (4 days)
- Paid leave (26 days granted from the first year)
- Bereavement, maternity, childcare, menstrual, and personal leave
Contract Period:
- Full-time employment
- Probationary period: 3 months