Marketing and Operations Assistant
Job Summary
You will be responsible for product operation, marketing assistance, and bridging communication between Japanese users and the Chinese headquarters for a leading IT company's proprietary app. This role involves managing social media content, conducting user research, and coordinating with the development team. The position offers a flexible work environment with a 10:00 AM start and is located in the heart of Roppongi.
Responsibilities
- Manage app marketing and social media accounts.
- Bridge communication between Japanese and Chinese teams.
- Handle customer support and user research.
- Process campaign data and progress reports.
Required Skills
- Native/Business level Chinese fluency.
- Business level Japanese fluency.
- Proficiency in Excel and basic Word.
- Strong time management and reporting skills.
Job Details
### Job Responsibilities
- Customer support and communication with Japanese users.
- Management and operation of official social media accounts (reviewing post content, creating and producing content and creative materials).
- App marketing-related tasks (planning and managing various campaigns, proposing new features, conducting user research).
- Research and collection of the latest social media trends and trends in hit content.
- Processing various data and materials, managing campaign progress.
- Coordination and bridging responsibilities with the Chinese headquarters and local development team (using Chinese).
### Working Hours
- 10:00 AM - 7:00 PM (1-hour break / 8 hours of actual work).
- Overtime is approximately 20 hours per month on average.
### Job Requirements
- Chinese: Business level (Ability to communicate smoothly with the Chinese team via chat, email, and progress management).
- Japanese: Business level (Ability to handle user inquiries, create documents, and communicate effectively within the company).
- PC Skills: Excel (Ability to create graphs and use basic functions), basic Word operations.
- Stance: Values basic "reporting, communication, and consultation," can manage time autonomously (deadline management), and is interested in the latest trends and apps.