Remote User Support Specialist

Job Description: Support work for a world-class security software company. You will be responsible for supporting customers who have problems such as "I don't know how to use it" or "I need help with the settings," ensuring they can use the product with peace of mind. Examples of inquiries: - How to purchase and install the product - Questions about logging in and settings - License transfer when replacing PCs/smartphones - Guidance on cancellation procedures - Suggesting continued use or the most suitable product based on the situation Working Hours: - Starting July 13th (Monday) - Shift work from 9:00 to 21:00 (main shift is 10:00 to 19:00) - 5 days a week including weekends and holidays Job Requirements: - At least one year of customer service experience (including part-time work) - Comfortable with English (system interface is in English) - Native-level Japanese - Basic PC skills (browser and basic application operation) - Touch typing ability (e-typing score of around 180) Environment to be prepared at home: - A quiet, private space where other people and pets cannot enter and external noise cannot be heard - Fiber optic internet connection (Wired connection is required; WiMAX, SoftBank Air, etc. are not acceptable) - Desktop computer, headset, LAN cable, etc. will be provided by the company. Benefits: - Monthly salary of 268,800 yen + overtime pay (fully paid) - Training completion allowance of 16,800 yen (Total: 285,600 yen) - Internet connection subsidy: 2,000 yen/month - Annual salary increase (every June) - Permanent employee promotion system available (approx. 30% promotion rate) - Comprehensive social insurance - Continued service bonus system - Free English learning program - Casual dress code, hairstyle, and hair color - Side jobs allowed (if not in the same job category) Holidays: - Two days off per week (shift system/8-9 days off per month) - Paid leave, maternity leave, childcare leave, nursing care leave, and special leaves