Customer Success SaaS

Job Description 🌟Attractive Points of the Position🌟 ・N1-level Japanese language proficiency and business-level English skills are welcome, even if you have no experience! ・Multinational employees thrive! Half of the team is foreign nationals. ・Comprehensive benefits, training, and career support programs! ・Acquire world-class SaaS skills and proposal-based problem-solving skills at the forefront of Fintech, and accelerate growth to dramatically increase your market value. Responsibilities: ・Support corporate users after SaaS implementation (Combination of email, chat, and calls) ・Identify the essence of the issue and make optimal proposals, not just answer FAQs ・Engage with users, researching issues yourself until they are completely resolved ・All support for Japanese users is in Japanese, while internal documents and systems are in English ●Case Studies ・Learn how to use the dashboard to view sales management, etc. ・As a service with over 10 products and daily updates, you will be responsible for the development of these products. Questions at this stage: - Handling account information based on security requirements (e.g., user business information, registered representative, etc.) - Investigating and verifying situations that arise when payment errors occur ■What you'll gain in this position - World-class SaaS skills: Learn about cutting-edge cloud products and put them to practical use - Develop proposal skills: Rather than simply responding to inquiries, you'll be required to research user usage, identify accurate information, and solve problems - Rapid growth: Acquire the ability to adapt to change in the ever-evolving Fintech industry Working Hours ■Working Hours 9:00 AM - 6:00 PM *Overtime is approximately 10-20 hours per month. Due to shift work, overtime is generally rare. *During training (approximately 3 months), you will work weekdays only. ■Working Days: 5-day shift work week (2 days off per week) *Shift work includes weekends, holidays, New Year's holidays, Golden Week, etc. Job Requirements [Required Qualifications] ■ At least 1 year of work experience (Sales, customer service, etc. experience is preferred. New graduates should have long-term internship experience.) ■ Business PC skills and IT literacy - Touch typing, business email, Excel, PowerPoint, Word (creation and input) - IT and internet literacy sufficient to research and use it independently [Preferred Skills] ■ Experience in data analysis and numerical management ■ Call center experience ■ Team management or training experience English Level: Business Conversation Level (TOEIC 735-860) Japanese Level: Fluent(JLPT Level 1 or N1) Benefits ・Complete social insurance coverage ・Salary increase ・Commuting allowance (up to ¥30,000 per month) ・Health checkup (basic items + options for women) ・Caregiver leave ・Maternity leave/Childcare leave *100% acquisition rate - Maternity/Childcare leave follow-up system ・Rest room and nap room available ・Free drinks, office convenience store, etc. ・Welcome back system for employees on leave ・Support system for exchanges between offices and departments ・Employee stock ownership plan Training system and career support system • New Business Model Creation System • Qualification Acquisition Support System • Foreign Language Learning Support System • Internal Job Posting System • Internal Study Abroad System • Statement of Intent System • Goal/Behavior Feedback System • Review (1-on-1) • Quarterly Company-Wide Meeting • Disclosure of Medium-Term Management Plan • Various Committee Systems • Club Activities, etc.