Front Desk Hotel Staff

### Position Overview We are seeking an enthusiastic individual to join us as a Front Desk at our 5-star hotel. As a front desk, you will be responsible for assisting guests, handling bookings, and assisting the hotel operations manager with training and overseeing other guest services staff members. The ideal candidate should have excellent communication skills in English and Japanese, and have the ability to multitask in a fast-paced environment. ### Key Responsibilities 1. Guest Support & Inquiries: Respond to guest questions and requests promptly across various communication channels, ensuring a positive experience. 2. Reservation Management: Assist with booking services, handle guest check-ins and check-outs, and ensure accuracy in guest details and payment transactions. 3. Concierge Services & Problem Resolution: Provide local recommendations, arrange transportation, and address guest complaints or concerns to ensure satisfaction. 4. Coordination & Payment Processing: Manage guest accounts, fulfill amenity requests, and process payments accurately while maintaining proper records. ### Working Hours - Standard working hours: 40 hours per week, with 2 days off each week. - Winter season (December to March): Staff may be required to work six days per week. - Flexibility: Willingness to work flexible hours, late evenings, weekends, and holidays is required. ### Requirements - Experience: Experience in the hospitality industry, specifically in guest services or front desk operations is preferred. - Skills: Strong communication skills and professional guest service etiquette. - Technical: Familiarity with Property Management Systems (PMS) and basic computer skills (MS Word, Excel, etc.). - Japanese Proficiency: Business-level Japanese or higher (JLPT N2+). - English Proficiency: Business-level English or higher (TOEIC 475-730). - License: A valid Japanese driver's license is preferred. - Candidate Profile: Already located in Japan, experienced in professional settings using Japanese/English, willing to relocate to Hakuba, and flexible regarding shifts. ### Compensation & Benefits - Entry level salary: from 250,000 yen/month - Experienced salary: from 270,000 yen/month - Social Insurance included - Commuting/Transportation Allowance - Dormitory and Rent Subsidy/Company Housing - Benefits: Summer holidays, Paid holidays, Congratulatory or Condolence leave, Child-care leave - Contract: Full-time with a 3-month probation period