SaaS Product Adoption Consultant

Job Description The Adoption Consultant aims to increase and stabilize platform adoption, maximize contract value, and secure long-term renewals through consulting services that maximize the impact of AI and data utilization. For enterprise-class clients and above, the Adoption Consultant takes the lead in establishing mid-to-long-term customer journeys and deployment plans aligned with business strategies. For SMB market customers, the consultant standardizes the knowledge gained from enterprise services and proposes success packages that offer the shortest path to customer success. Key Responsibilities & Mission * Strategic Account Management: Focus on priority customers (Tier 1) to generate maximum impact. * Direct Contribution to Business Growth: Lead efforts to improve NRR, generate upsells, and expand deal sizes. * Cross-functional Value Delivery: Partner with AEs, CSMs, and SEs to ensure consistency in the value provided to clients. Core Duties * Formulate and drive customized Company Wide Adoption (CWA) plans. * Develop mid-to-long-term deployment plans along with concrete, actionable execution plans for steady implementation. * Create platform utilization use cases tied directly to clients’ core business challenges. * Develop, standardize, and improve service packages. * Maximize account growth in alignment with AEs, CSMs, and Architects. Working Hours 5 days work week with flexibility to work from home subject to Manager's approval Job Requirements * Proven experience in SaaS industry supporting existing customers with adoption expansion and contract renewals. * Demonstrated experience proactively leading upsell and expansion activities. * Practical experience and foundational knowledge regarding AI, data, or BI solutions. * Experience delivering proposals and developing strategic plans for CxO-level executives. * Highly motivated with the ability to articulate and clearly communicate ideas. * Ability to structure complex business problems and design mid-to-long-term roadmaps. * Committed to achieving numeric targets and taking accountability for outcomes. * Collaborative mindset focused on maximizing team results. * Leadership skills to guide teams toward resolving customer challenges and meeting business objectives. Languages * English Level: Minimum Communication Level (TOEIC 225-470) * Japanese Level: Native Level Benefits * Social Insurance * Commuting/ Transportation Allowance * Five-Day Workweek * Summer Holidays * Winter Holidays * Paid Holidays