Hotel Front Desk Staff
Job Summary
The role involves managing hotel front desk operations, including guest service, reservations, and concierge duties. You will work in a large-scale hotel environment where English and Japanese language skills are utilized. The position offers career advancement opportunities and a comprehensive benefits package.
Responsibilities
- Provide front desk customer service
- Manage reservations and inquiries
- Assist with concierge and tourist information
- Ensure safety management and daily hotel operations
Required Skills
- Business level English proficiency
- JLPT N2 level or higher Japanese proficiency
- Valid work visa for Japan
- Strong customer service orientation
Job Details
■ Hotel Front Desk Work
Front desk customer service, reservations, inquiries, and related duties/concierge, tourist information, safety management, and other general hotel operations. *After joining the company, you will primarily gain experience in hotel front desk work, and then consider career advancement/changes based on your aptitude.
Working Hours:
[Day shift (example)] Break: 60 minutes
・09:00-18:00
・13:00-22:00, etc.
[Night shift (example)] Break: 120 minutes
・18:00-09:00
・22:00-11:00, etc.
Monthly flexible work hours system
Job Requirements:
[Required Conditions]
* Must reside in Japan
* Must be able to communicate at a business level in English
* Must be able to attend the final interview in Tokyo
* Travel expenses will be the responsibility of the applicant.
For foreign nationals, the following are also required:
* Must have passed the Japanese Language Proficiency Test (JLPT) N2 or higher
* Must possess a valid work visa (e.g., Skilled Worker, Permanent Resident, Spouse Visa, etc.)
[Preferred Conditions]
* Must have a strong desire to work in the hotel industry
* Must want to utilize their language skills
Salary:
Monthly salary starting at ¥200,000 (Determined based on experience and ability).
*Bonus: Available twice a year
*Salary increase: Available once a year
* Full commuting expenses covered
* Fully paid for work; Overtime paid down to the minute
Benefits:
Comprehensive social insurance (health insurance, employee pension insurance, employment insurance, workers' compensation insurance), company accommodation, and employee benefits. Comprehensive training program including new employee training (approximately two weeks) and on-the-job training.
Holidays:
・Number of holidays per year: 105 days
・Shift system (work on weekends and holidays also available)
*Paid leave: 10 days granted after 6 months
*Special leave, maternity leave, etc.: Available
Job Contract Period:
Full-time employment (Probationary period: 6 months, no change in conditions).