Assistant Director of F&B
Job Summary
The Assistant Director of Food & Beverage at The Ritz-Carlton Fukuoka is responsible for maximizing revenue and maintaining service quality across all F&B operations. This role involves developing operational strategies, managing staff development, and overseeing financial performance. The candidate must ensure the delivery of the Ritz-Carlton Gold Standard to provide an exceptional guest experience.
Responsibilities
- Develop and execute F&B operational strategies
- Manage recruitment, training, and staff performance
- Oversee financial performance and budget management
- Maintain high service standards and guest satisfaction
Required Skills
- 4-6+ years of F&B/Hospitality management experience
- Strong financial and analytical skills
- Proven leadership in diverse teams
- Business level Japanese (JLPT N2)
- Commitment to Ritz-Carlton service standards
Job Details
Job Description:
As Deputy Head of Food and Beverage Operations (restaurants, bars, room service, banquets, catering, etc.), you will be responsible for maximizing revenue and maintaining and improving service quality in accordance with the brand strategy.
- Strategy Formulation and Execution: Develop a food and beverage operational strategy in line with the brand's business strategy and lead promotions, menu development, wine pairings, etc.
- Team Management and Talent Development: Provide direction and feedback to food and beverage staff and ensure appropriate staffing. Conduct recruitment, training, and annual performance evaluations.
- Revenue and Financial Management: Manage performance against budget, implement strategic risk management to increase revenue, and ensure compliance with cash and alcohol management regulations. Also purchase and manage supplies and equipment.
- Guest Experience Improvement: Embody the Ritz-Carlton 'Gold Standard' and create a service environment that exceeds guest expectations. Analyze comment cards and satisfaction survey results and implement improvement measures.
- Communication: Maintain smooth information sharing and collaboration within the department through daily meetings (pre-email briefings) and other means.
Job Requirements:
Education and Experience:
- For high school graduates or above: 6+ years of work experience in food and beverage, culinary arts, event management, or a related field.
- For college/university graduates (hotel/restaurant management, etc.): 4+ years of work experience in a related field.
Core Skills:
- Leadership: The ability to lead staff with diverse backgrounds and encourage creative and proactive action.
- Analytical/Financial Ability: The ability to understand financial statements and make decisions to manage budgets, reduce expenses, and maximize profits.
- Hospitality: The professionalism to understand the brand's values and provide excellent guest service and problem-solving.
- Adaptability and Integrity: The ability to act with integrity in a rapidly changing environment and build trust with the team.
- Japanese Level: Business Level (JLPT Level 2 or N2).
Compensation & Benefits:
- Monthly salary: Based on experience and ability, offering preferential treatment in accordance with company regulations.
- Trial period available.
- Full travel expenses covered.
- Salary increases available.
- Working Hours: Monthly flexible working hours, 8-hour workday.
- Vacations/Days Off: 108 days of public holidays per year, paid annual leave (after probationary period), maternity, childcare, and nursing care leave, and congratulatory/condolence leave.