Customer Success Engineer

■Job Description ▼Work Area Our mission at Solution Engineering & Innovation CoE is to walk alongside our customers through product and solution support and to improve their business value. As a development modernization and in-house development enablement team, we aim to support our customers' success and become a trusted business partner. ■ Job Details ・Providing technical support for products handled by the Solution Engineering & Innovation CoE (GitLab, Docker, Kubernetes, MongoDB, Neo4J, etc.) ・Supporting customer issues, identifying and resolving them based on insights gained from technical support and customer success meetings ・Providing support for the implementation of platform engineering ・Researching new technology areas, products, and services, considering their handling, and providing support to customers and development teams as part of the enablement team ・Disseminating information on handled products and new technology areas ・Conducting inquiries and meetings with overseas vendors in English ■Future Career Steps Prioritizing your own aspirations, you can advance through the Senior Engineer path, Management path, and even positions such as Customer Success and PO Lead. Participation in client development projects is also possible upon request. Working Hours Fully remote work possible. Working hours: 10:00-19:00 (60-minute break). Shorter hours possible. Side jobs possible. Full flexibility, working hours negotiable depending on the project. Average overtime: Less than 10 hours per month. Job Requirements [Required Skills] * Experience building and operating server applications on Linux * Experience operating (using) servers and middleware * Knowledge of public clouds (AWS, GCP, Azure) * Experience designing, building, and improving CI/CD pipelines using GitLab, GitHub, etc. * Knowledge of Agile, DevOps, SRE, CI/CD, Cloud Native, DORA, SPACE, Platform Engineering, etc. * Experience providing technical support and consulting to customers * No hesitation in communicating with overseas vendors in English (use of translation tools is acceptable) * Experience actively utilizing AI in actual work, or actively gathering information and learning for its application. [Desired Skills] - Individuals who can communicate directly with customers and are committed to providing collaborative support that contributes to customer value. - Individuals who resonate with the culture, "HRT+Joy." - Individuals who can act autonomously, without waiting for instructions and with the cooperation of team members. - Engineers who love debugging and problem-solving. - Individuals who want to try things out and verify them as soon as they become curious about the specifications.