Customer Support Administrative Staff

Job Description: You will be responsible for providing comprehensive support to foreign clients seeking residence in Japan, from finding an apartment to completing the contract, at a well-known major real estate and rental company. Specific Job Responsibilities: - Introducing and showing rental properties to foreign national clients - Creating and proposing quotations - Explaining rental agreement details and important matters - Soliciting and processing fire insurance applications - Answering various inquiries and providing administrative support related to tenancy Working Hours: 9:45 AM - 6:45 PM (1-hour break / 8 hours of actual work). Overtime is generally not required (however, during the busy season from February to March, we may discuss approximately 2 hours of overtime per day). Requirements: Indonesian: Native level (Ability to communicate smoothly with clients looking for accommodations) English: Business level (Ability to explain contract details and handle emails) Japanese: Business level (Ability to collaborate with internal team members and create documents such as quotations) PC Skills: Basic OA skills including keyboard input and email composition Preferred Qualifications: - Practical experience in the real estate industry or knowledge of rental agreements - Customer support/customer service experience in call centers, stores, or service counters - Strong communication ability to enjoy helping people and provide attentive customer service Conditions: - Social insurance fully covered - Full reimbursement of transportation expenses - Holidays and Leave: Two days off per week (shift system), Paid leave - Contract Period: Temporary staff (Fixed term)