Support Clerical Staff

Job Description You will be responsible for all aspects of customer support for foreign nationals (tenants) residing in or planning to move into Japan at a major real estate and rental company. Specific Job Responsibilities: - Handling various inquiries from residents (telephone and email correspondence in Burmese and English, etc.) - Translation and updating of various internal tools and websites (FAQs, etc.) - Initial reception of apartment searches and forwarding to the appropriate department - Interpretation during three-way calls with insurance companies and other departments - Contacting new residents to send thank-you messages, collect questionnaires, and send SMS messages - Other administrative support tasks related to the above Working Hours: - 10:00 AM - 7:00 PM (1-hour break / 8 hours of actual work) - Overtime is approximately 20 hours per month on average. Required Skills: - Burmese: Native level (Ability to communicate smoothly with customers and handle phone and email inquiries) - Japanese: Business level (Ability to smoothly input data in Japanese and communicate internally) - English: Conversational to business level (Ability to handle simple phone calls and standard emails) - PC Skills: Basic Excel and Word skills (Text input and simple data editing) - Ability to work shifts on weekends, holidays, and during long holiday seasons Preferred Skills: - Experience in customer service in restaurants, retail, hotels, call centers, etc. - Practical experience in interpretation, translation, or inbound support in any industry - Ability to communicate empathetically and politely.