Game Customer Support
Job Summary
This position involves providing professional email-based customer support for various game titles. You will be responsible for investigating technical logs, managing inquiries, and collaborating with internal teams to resolve issues. The role requires fluency in Japanese and experience in help desk or SE support within the gaming or entertainment industry.
Responsibilities
- Manage email inquiries from customers
- Investigate behavior logs and modify data
- Create and maintain FAQs and templates
- Collaborate with internal and partner teams
Required Skills
- Game industry help desk/SE experience
- Japanese fluency (JLPT N1)
- Experience with management/log tools
- Technical system knowledge (Linux, MySQL, PHP)
Job Details
Job Description: Responding to email inquiries regarding games and duties incidental to customer service.
Specific job details:
- Primary and secondary responses using tools to inquiries from customers (e.g., Mail Dealer).
- Investigating behavior logs and modifying data using management tools.
- Operation confirmation using actual game equipment.
- Creating templates, FAQs, game announcements, and reports.
- Coordination and collaboration with other departments (trouble handling, investigation requests, reports, policy consideration).
- Correspondence with partner companies regarding questions, surveys, and survey methods.
Job Requirements:
- Experience in in-house SE or help desk roles within game development or the entertainment/internet service industry.
- Japanese Language Proficiency Test (JLPT) N1 level or equivalent fluency.
- No specific academic background required.
- Past employment forms like part-time or temporary work are acceptable.
Preferred Qualifications:
- Experience in proposing, developing, and operating systems using Linux, Apache, MySQL, PHP, etc.
- Genuine passion for games and entertainment.
Working Hours: 10:00-19:00
Benefits:
- Full social insurance.
- Holidays: 2 days off per week (Saturdays, Sundays, public holidays).
- Summer vacation, paid holidays, congratulatory or condolence leave, and parental leave.