Luxury Travel Experience Coordinator
Job Summary
You will manage end-to-end cultural experiences for high-net-worth overseas clients in Japan. The role involves partner relations, operational logistics, and quality control of high-value cultural content. You will also contribute to business improvement and the development of new travel offerings.
Responsibilities
- Manage end-to-end luxury cultural travel experiences
- Maintain relationships with artisans and cultural facilities
- Oversee logistics, ticketing, and on-site operations
- Develop new travel content and operational manuals
- Manage and train project guides
Required Skills
- Native/N1 Japanese
- Business English (TOEIC 735+)
- 3+ years professional experience
- Stakeholder coordination
- Hospitality/Concierge mindset
Job Details
### Position Overview
In cultural experience projects for overseas VIPs, you will be responsible for a wide range of tasks, from building relationships with partners to managing the experience and ensuring quality control.
### Core Responsibilities
1. Partner Relations
- Building relationships with cultural facilities, artisans, and local governments.
- Developing new partners and participating in exhibitions, trade shows, and site visits.
- Gathering regional culture information and handling post-implementation reviews.
2. Experience Operations
- Reservation and arrangement tasks, including scheduling and progress management.
- Ticket and transportation arrangements.
- On-site operational support, emergency response, and quality management.
3. Business Improvement
- Operation improvement proposals and business standardization.
- Manual development and cost optimization.
- Participation in internal system improvement projects.
4. Guide and Human Resource Management
- Guide recruitment, interviews, evaluation, training, and development.
- Quality control and placement optimization.
5. New Content Development
- Planning new cultural experiences and developing traditional craft content.
- Collaboration with local governments.
6. Back Office Support
- Invoicing and payment management.
- Various administrative procedures and internal coordination.
### Working Conditions
- Flexible working hours: Core time 10:30 AM - 5:00 PM (7 hours/day, 60-minute break).
- Weekend and overtime work may be required during peak seasons (compensatory leave available).
- Full-time or contract employee options available.
### Job Requirements
- 3+ years of professional work experience.
- Native-level or N1 level Japanese proficiency.
- English proficiency: Business Conversation Level (TOEIC 735-860).
- Basic PC skills and ability to perform tasks with accuracy.
- Ability to coordinate with multiple stakeholders effectively.
### Preferred Qualifications
- Experience in hospitality, travel, concierge, or secretarial roles.
- Experience in event management or serving high-net-worth individuals.
- Experience working in an English-speaking environment.
- Certified tour guide qualification or management experience.
### Benefits
- Comprehensive social insurance coverage.
- Full reimbursement of transportation expenses.
- Holidays: Weekends, public holidays, New Year's holidays, and paid leave.