Mobile Phone Sales Staff
Job Summary
This role involves working at U.S. military bases in Japan to sell smartphones, tablets, and broadband services. You will provide customer service and handle contract procedures primarily in English for military personnel and their families. No prior experience is necessary as comprehensive on-the-job training is provided.
Responsibilities
- Approach and identify customer needs
- Propose mobile devices and broadband plans
- Process contract documentation
- Provide customer service in English
Required Skills
- Fluent English (TOEIC 865+)
- Business Japanese (JLPT N2+ for foreign nationals)
- Strong communication skills
- Customer service orientation
Job Details
【Main Job Duties】 Sales of smartphones, etc. Other information on various products and services.
【Detailed Description】
◎Approaching Customers and Gathering Information: You will proactively approach a wide range of customers, regardless of age or gender. You will listen to their needs (features, budget, dissatisfaction with their current device, etc.).
◎Proposal and Contract: You will propose the most suitable smartphone, tablet, and pricing plan. You will also introduce broadband services such as "SoftBank Hikari" according to their preferences. If the customer is satisfied with the proposal, you will proceed with the contract procedures.
【Key Points!】
◎No Experience Necessary: On-the-job training will be conducted with senior staff.
◎The Key to Effective Guidance is "Experience": Experience various products and services to understand what features best serve customers.
【Working Hours】
◎Shift work under a variable working hours system.
◎Average actual working hours: 8 hours per day.
◎Average overtime is 10 hours per month.
◎Work is generally required on Saturdays, Sundays, and public holidays.
【Job Requirements】
◎High school diploma or equivalent required.
◎For Japanese nationals: Fluent English proficiency.
◎For foreign nationals: Fluent English proficiency + Japanese language proficiency (N2 level or higher) + valid work visa.
◎English Level: Fluent (TOEIC 865-).
◎Japanese Level: Business Level (JLPT Level 2 or N2).
【Benefits】
◎Bonus Payment: Summer and Winter.
◎Commuting Allowance Provided.
◎Allowance Based on Language Proficiency.
◎Comprehensive Social Insurance.
◎Commuting by Car Permitted.
◎Uniform Provided.
◎Employee Benefits Program Available.
【Holidays】
◎Annual holidays: 123 days (2024 actual).
◎Paid leave: 11 days granted after 6 months of service.
◎Special paid leave: Marriage leave, spouse's childbirth leave, transportation disruption leave, bereavement leave.
【Job Contract Period】
◎Contract Employee (Renewable every 6 months).
◎Permanent Employee Promotion System Available after one year.