Insurance Cargo Claims Specialist
Job Summary
The Insurance and Cargo Claims Specialist manages global insurance programs and handles cargo claim lifecycles for a major logistics company. This role involves liaising with stakeholders, conducting regulatory audits, and ensuring compliance with internal and external policies. The position requires strong administrative skills, audit experience, and the ability to maintain ethical standards in risk management.
Responsibilities
- Manage corporate insurance programs
- Handle cargo claim investigations and settlements
- Conduct regulatory audits and compliance training
- Liaise with internal and external stakeholders
Required Skills
- Logistics or freight forwarding experience
- Audit and insurance expertise
- Proficiency in Excel, Word, and PowerPoint
- Business level Japanese and basic English
Job Details
Responsibility for:
- Manage the company insurance program for business (Marine, non-marine global insurance & local insurance)
- Handle cargo claims including investigation, negotiation, settlement and recovery actions
- Report and escalate critical issues to the senior /global level
- Liaise with stakeholders (insurers, customers, vendors and operational departments)
- Conduct regulatory audits and training
- Ensure compliance with applicable laws, regulations and internal policies and support audits and reporting requirements
Specific Accountabilities:
- Oversee insurance program management, including global (marine/non-marine) and local policies, ensuring adequate coverage, cost optimization, and timely renewals
- Manage cargo claims lifecycle, including incident investigation, liability assessment, negotiation with stakeholders, settlement execution, and recovery actions
- Identify, assess, and escalate critical risks and incidents to senior and global management, providing clear analysis and recommended actions
- Act as the primary liaison with key stakeholders to ensure alignment and efficient issue resolution
- Ensure full compliance with applicable regulations and internal policies, including monitoring regulatory changes and supporting audit readiness and execution
- Plan and deliver compliance-related training and awareness programs to strengthen risk management culture across the organization
- Drive continuous improvement in risk governance, including loss prevention measures, reporting accuracy, and implementation of corrective actions
Working Hours:
- 9:00-18:00 (60 minute break)
Skills Required:
- Communication and administrative skills
- Basic PC skills (Excel, Word, PowerPoint, etc)
- Basic English skills (at least writing skill required for reporting)
- Ability for ethical & transparency with regulations
Experiences and Qualifications:
- Preferred freight forwarding or air / ocean carriers experience
- Ability for ethical & transparency with regulations
- Audit experience
- Knowledge of insurance, cargo claim, and compliance work
Language Requirements:
- English Level: Minimum Communication Level (TOEIC 225-470)
- Japanese Level: Business Level (JLPT Level 2 or N2)