AI Customer Success Engineer

Job Description [70% of Primary Duties: Customer Success] 1. Implementation Support: Support dental clinics in implementing AI systems and provide operational training. 2. Customer Follow-up: Regular visits, responding to inquiries, and troubleshooting. 3. Promoting Customer Success: Proposing solutions based on data analysis and creating success stories. 4. Documentation: Creating FAQs and operational manuals (Japanese). [30% of Technical Duties] Supporting system integration, API specification review, and product feedback. *Clear scope of legally mandated changes to job duties: Job duties may change in the future. Details will be provided during the interview. Working Hours 9:00 AM - 6:00 PM (8 hours of work, 1 hour break) *Subject to change due to business circumstances Job Requirements [Required Requirements] ① Science background (e.g., Information Engineering, Engineering, Faculty of Science) ② Basic technical understanding ・Understanding concepts such as APIs and JSON ・Ability to use browser developer tools ③ Customer support experience (1+ years) in the B2B SaaS or healthcare IT industry ④ Customer-centric mindset with strong problem-solving and communication skills [Preferred Requirements] ① Experience working in a healthcare institution or knowledge of the dental industry ② Experience working on a SaaS product implementation project ③ Data analysis skills using SQL, Python, etc., or project management experience Language Requirements English Level: Business Conversation Level (TOEIC 735-860) Japanese Level: Native Level Chinese Level: Business Conversation Level Benefits & Holidays • Social Insurance • Commuting/ Transportation Allowance • 120+ days of annual holidays • 2-day weekend (Saturdays, Sundays, and holidays off) • Paid vacation • Congratulatory and condolence leave • Maternity leave • Childcare leave • Family care leave, etc. Job Contract Period Contract employee *Contract period is one year, with the assumption of promotion to full-time employment.