Managed Services Consultant
Job Summary
This role offers an opportunity for IT professionals to transition into a consulting career within the life sciences SaaS sector. You will manage customer relationships, implement product features, and drive the adoption of industry best practices. The position focuses on guiding clients through the transition from on-premises to cloud-based solutions.
Responsibilities
- Implement new features in the Veeva product suite
- Manage communications between stakeholders and product teams
- Drive change management for clients moving to SaaS
- Guide customers on industry best practices
Required Skills
- 3+ years experience in IT system operations/maintenance
- Native Japanese proficiency
- English documentation reading/writing
- Customer requirements gathering and analysis
- Experience with CRM or Content Management systems (preferred)
Job Details
Key Position Highlights:
- No Prior Consulting Experience Required: If you have experience in IT system operations, maintenance, or IT support, this is a prime opportunity to step up into a consultant role.
- Work with a Global Market Leader: Engage with a suite of products holding a top-tier global market share in the life sciences industry.
What You'll Do:
- Help to keep up to date and implement new features within the Veeva product suite.
- Work closely with customer business and IT staff to understand their requirements.
- Think critically to design requested solutions and identify unrequested needs.
- Act as customer liaison, managing communication between implementation/maintenance teams, customer stakeholders, and internal Veeva Product teams.
- Guide customers in adopting Veeva products and industry best practices for post-implementation success.
- Drive change management methodology for customers switching from on-premises to SaaS solutions.
Job Requirements:
- 3+ years of working experience in system operations and maintenance through direct communication with clients.
- Native level of Japanese language skills in oral and writing.
- Proficiency in reading and writing English documents using a translator.
- Ability to understand and accurately identify customer requirements and propose solutions or alternatives.
Nice to Have:
- Experience configuring/supporting/implementing CRM (e.g., Salesforce) or Content Management systems (e.g., SharePoint, Zinc MAPS, Documentum).
- Around 4 years of relevant experience in the life sciences industry or with technology vendors in the life sciences sector.
- Presentation skills.
Working Conditions:
- Working Hours: 9:00~18:00.
- Full social insurance coverage.
- Transportation expenses fully covered.
- Fitness Reimbursement Program.
- Work from Home available.
- Holidays: Two-day weekend (Saturday, Sunday, and public holidays), Winter vacation, Paid vacation (20 days per year).