Luxury Apartment Front Desk
Job Summary
Provide high-end concierge services at luxury rental apartment buildings. Support international residents with daily tasks, facility bookings, and general inquiries. Maintain a hotel-like experience for high-profile residents with a focus on hospitality and English communication.
Responsibilities
- Assist residents with daily requests and inquiries
- Manage taxi bookings and parcel/dry cleaning services
- Handle reception and reservations for public facilities
- Coordinate maintenance and repair issues
- Prepare rooms and facilities for new residents
Required Skills
- High school diploma or equivalent
- Customer service experience (Hotel, Airline, Retail)
- Professional English proficiency
- Native Japanese proficiency
- Strong hospitality and communication skills
Job Details
■Job Description
Work as a front desk concierge for a high-grade rental apartment building, supporting the residents' daily lives. As we have international residents, you will have opportunities to communicate in English. This luxury rental apartment series currently has 22 properties in central Tokyo, with work locations within the city.
[Specific Responsibilities]
- Guest assistance for residents
- Arranging taxis
- Accepting and forwarding parcels and dry cleaning
- Providing information on various services
- Reservations, management, and reception for public facilities
- Preparing for new residents
- Receiving repairs and issues in the apartment's common areas and rooms (in cooperation with maintenance staff)
■Work Environment & Benefits
- Comfortable work schedule with daytime shifts only (no night shifts).
- Shift system including weekends and holidays.
- Overtime is minimal.
- Potential for career advancement to Property Manager or rental sales.
- Benefits: Discounts at company-affiliated hotels, employee stock ownership, employee savings plan, group life and non-life insurance, subsidies for license exam fees, comprehensive health checkup subsidies, and flu vaccination subsidies.
■Working Hours
- Shift system: 8:00 AM - 9:00 PM (7 hours of work, 1 hour break).
■Job Requirements
- High school graduate or above.
- Customer service experience.
- Comfortable with English (Daily Conversation Level / TOEIC 475-730).
- Native Japanese level proficiency.
- Preferred: Experience serving affluent customers, study abroad/working holiday experience, or experience in hospitality/flight attendant roles.
■Contract Terms
- Contract Period: 1 year, maximum 5 years (yearly contract).
- Contract Renewal: Available based on performance.