Guest Service Agent
Job Summary
Chatrium Niseko Japan is looking for a professional Guest Service Agent to join their Front Office team. The role focuses on delivering high-quality hospitality experiences in an international hotel environment. Responsibilities include managing check-in/check-out, handling guest inquiries, and ensuring operational excellence.
Responsibilities
- Manage guest check-in and check-out
- Handle guest inquiries and complaints
- Process reservations and payments
- Coordinate with internal departments
Required Skills
- Business level English (TOEIC 735-860)
- Business level Japanese (JLPT N2)
- Customer service excellence
- Communication skills
Job Details
Job Description:
- Provide warm and professional check-in and check-out services
- Handle guest inquiries, requests, and complaints efficiently
- Coordinate with housekeeping and other departments to ensure smooth operations
- Process reservations, payments, and guest records accurately
- Maintain Chatrium service standards at all times
Working Hours:
- Shift-based schedule
- Average of 40 hours per week within a month
Job Requirements:
- English: Business level (spoken and written)
- Japanese: Business level (spoken and written)
- Strong communication and customer service skills
- Ability to work shifts, weekends, and public holidays
Preferred Qualifications:
- Diploma or degree in Hospitality or related field
- Minimum 1 year of hotel front office or guest service experience
Salary Details:
- Monthly salary: 264,000 yen
Employee Benefits & Allowances:
- Staff Accommodation
- Social Insurance: Health insurance and pension (50% company contribution)
- Meal Allowance: ¥8,000 per month
- Seasonal Ski Lift Pass: Full season pass provided
- Uniform Provided: Work uniforms supplied at company expense
- Performance Bonus: Based on company performance and individual evaluation
Holidays:
- Annual Holidays: 113 days per year
- Paid Leave: 10 days annual paid vacation
Job Contract Period:
- Full-time