Hotel Front Desk Position
Job Summary
This position involves hotel front desk operations including customer service, reservations, and facility management. Candidates will gain experience in hotel management and have opportunities for career advancement into head office roles. The role offers a stable environment within the Sumitomo Realty & Development Group.
Responsibilities
- Manage front desk operations and reservations
- Provide high-quality customer service and concierge assistance
- Support hotel management and facility planning tasks
- Maintain safety and security standards
Required Skills
- JLPT N2 proficiency or higher
- Prior customer service experience
- Valid Technical/Humanities/International Business Visa
- Flexibility for shift work and relocation
Job Details
■Hotel front desk work
Front desk customer service, reservations, inquiries, and related work/banquets/concierge, tourist information, safety management, etc. General hotel management work.
■Hotel head office work
Sales plan planning and implementation/revenue/sales/advertising planning/product planning/food and beverage/call center/general affairs and human resources, etc. Hotel planning, management, and management work, etc.
■Complex facility planning and management work
Planning, management, and management work for hot spring facilities/restaurants/valley/event halls/commercial facilities/bus terminals, etc.
■New hotel development work
Business and architectural planning/new product development/market research/opening preparation/equipment planning, etc.
◎Assignment will be to either each hotel or the head office. We may order changes in work location within the scope of all business locations under our jurisdiction (including those involving relocation).
Working Hours:
■Hotel front desk work: Shift system
[Day shift] 9:00~18:00 / 13:00~22:00 etc.
[Night shift] 18:00~9:00 the next morning / 22:00~11:00 the next morning etc.
■Head office work: 9:00~18:00 etc.
Job Requirements:
[Required Requirements]
- N2 or higher
- Customer service experience
- Technical/Humanities Specialist/International Business Visa holder
[Preferred Requirements]
- Hotel experience
Compensation & Benefits:
- Bonus: Twice a year
- Raise: Once a year
- Allowances: Overtime, night shift, position allowance
- Holidays: 105 days per year (Hotel) / 2 days off per week (Head office)
- Paid leave: Maximum 40 days
- Special leave, maternity leave (100% taken rate as of 2020).