Product Manager
Job Summary
The Product Manager will lead the planning and promotion of new services within the Rakuten ecosystem. This role involves managing cross-functional teams and driving product development to improve revenue and customer satisfaction. The PM will directly collaborate with senior management on strategic growth initiatives for Rakuten's diverse service portfolio.
Responsibilities
- Lead revenue and customer satisfaction growth
- Manage cross-functional teams (UX, Marketing, Dev)
- Direct strategic collaboration with senior management
- Develop innovative products for the Rakuten ecosystem
Required Skills
- Product management for large-scale platforms
- KPI-driven decision making
- Requirements definition and implementation direction
- Business-level English and Native Japanese
Job Details
### Job Description
Rakuten operates over 70 services and is expanding its unique ecosystem through its membership base and points program. The Customer Strategy Department is at the core of this, planning and promoting new services. The Product Manager (PM) is responsible for creating innovative products by leveraging diverse assets.
### Specific Job Responsibilities
- Lead revenue and customer satisfaction improvements.
- Lead a mixed team of professionals from different fields such as business, UX, marketing, and development.
- Performance-based evaluation, with individual discretion in achieving results.
- Direct contact with management, participating in intensive product meetings with senior executives 1-2 times a month to discuss growth and evolution strategies.
### Examples of Products to be Planned and Promoted in the Future
- A super app unifying Rakuten's 70 services.
- Smart agent transformation of the points management service.
- Development of a loyalty program considering entry into the mobile carrier market and expansion in the financial sector.
- Cross-platform online and offline brand experience utilizing the company's most popular character, Shopping Panda.
### Job Requirements
- Experience driving a product while taking responsibility for business KPIs such as revenue and customer satisfaction.
- Experience as a product manager or director for a large-scale website/app.
- Experience in requirements definition, implementation direction, and post-release improvement in collaboration with the production/development team.
### Education and Language Skills
- Education: Graduate degree, Bachelor's degree.
- Language Skills: English reading and writing level (Business Conversation Level, TOEIC 735-860), native-level Japanese.
### Working Hours
- 9:00 AM - 5:30 PM (Flexible working hours available; Core time: 11:00 AM - 3:00 PM).
### Holidays
- Complete two-day weekend (Saturday, Sunday, and public holidays).
- Summer vacation, Winter vacation.
- Paid leave (10-20 days).