Global Technical Support

Job Description As a technical support staff member, you will provide solutions to advanced technical issues faced by customers. - Collaborate with sales and customer service teams to provide advanced support to customers requiring technical problem resolution. - Perform troubleshooting for network, server, and software issues, and follow up until the problem is resolved. - Support the service deployment process, including on-board equipment installation and training. - Provide support via the global ticketing system and telephone (weekend shifts may be required). Working Hours - 9:00am-18:00pm (8 hours working time, 60 minutes break) Job Requirements [Required (MUST)] - Native Japanese speaker - Possess a valid residence status that allows employment in Japan - Conversational English proficiency (reading, writing, and speaking) - General knowledge of network concepts such as TCP/IP, DNS, VLAN, and REST API (practical experience is not required) [Preferred (WANT)] - 3+ years of professional work experience - Experience in technical support - Experience operating or maintaining marine instruments [Desired Candidate Profile] - Ability to communicate in both Japanese and English, and a strong sense of teamwork - Comfortable communicating with non-engineers and able to explain technical concepts clearly - Strong interest in improving work efficiency through the use of PCs, networks, and computers Benefits - Social insurance provided - Transportation expenses fully covered - Maternity and childcare leave system - Two days off per week (Saturday, Sunday, and public holidays) - Paid holidays, Special leave, Childcare leave - Full-time employment