Director of Operations

Job Description We are seeking a visionary and results-driven Director of Operations to provide strategic leadership and day-to-day oversight of our comprehensive hospitality and facility operations. This executive role is the cornerstone of our guest experience and operational excellence. The successful candidate will be entrusted with the strategic mandate to ensure flawless luxury operations, embed the principles of Omotenashi in every service touchpoint, and maximize Revenue Per Available Room (RevPAR) through innovative marketing and sales strategies. You will lead a multi-disciplinary department, fostering a culture of excellence, efficiency, and continuous improvement. Key Responsibilities Strategic Leadership & Omotenashi Culture ● Develop and execute the operational strategy aligned with Blue Zone's brand promise of luxury and exceptional service. ● Champion and instill the philosophy of Omotenashi across all teams, ensuring it defines every guest interaction. ● Set and monitor key performance indicators (KPIs) for operational efficiency, guest satisfaction (e.g., NPS, GSAT), and financial performance. Revenue Optimization & Commercial Strategy ● Own the RevPAR strategy, working closely with Marketing and Sales to develop dynamic pricing, distribution, and promotional campaigns. ● Lead the Marketing and Sales functions to build brand equity, drive direct bookings, and optimize channel mix. ● Analyze market trends, competitor activity, and demand generators to identify revenue opportunities. Integrated Operations Management ● Provide executive oversight for all hospitality operations, including front office, housekeeping, food & beverage services, and guest relations. ● Direct facility and building management for the entire portfolio, ensuring pristine conditions, preventative maintenance, and efficient repairs. ● Oversee cash management procedures, POS systems, and financial controls within operations. Talent & Organizational Excellence ● Lead the recruitment, training, development, and placement of all hospitality team members. ● Foster a high-performance culture through effective leadership, mentoring, and performance management. ● Collaborate with HR to develop competitive compensation, retention, and engagement programs. Business Engineering & Governance ● Drive process and business engineering initiatives to streamline operations, enhance service delivery, and reduce costs without compromising quality. ● Design, implement, and monitor robust internal control and governance systems specific to hospitality and facility operations. ● Oversee the operational IT infrastructure, ensuring systems support both guest experience and back-end efficiency. Cross-Functional Collaboration ● Serve as the key liaison between the Operations department and Asset Management, Finance, and Executive leadership. ● Ensure operational activities support overall asset value and investment thesis for each property. Working Hours Basic working hours: 9:00 AM to 6:00 PM (8 hours of actual work) Break time: 60 minutes Job Requirements Qualifications & Experience Essential ● Bachelor's degree in Hospitality Management, Business Administration, or a related field. ● Minimum of 10 years of progressive leadership experience in luxury hospitality, resort, or high-end real estate operations. ● Proven track record of successfully improving guest satisfaction scores, operational metrics, and financial results (specifically RevPAR growth). ● Demonstrated experience in developing and executing marketing and sales strategies within a hospitality context. ● Strong financial acumen with experience in budgeting, forecasting, and cash flow management. ● Expertise in facility management, preventative maintenance programs, and CAPEX project oversight. ● Fluency in both English and Japanese (business level required). Preferred ● Master's degree (MBA or equivalent). ● International work experience, particularly within the Asia-Pacific luxury market. ● Deep understanding of Japanese service culture and Omotenashi principles. ● Experience with hotel property management systems (PMS), revenue management systems (RMS), and other relevant technology. Personal Attributes ● A servant leader who inspires teams to deliver exceptional service. ● Strategic thinker with exceptional analytical and problem-solving skills. ● Outstanding communicator and negotiator, able to engage with stakeholders at all levels. ● Hands-on, detail-oriented, and driven by process excellence. ● Agile and innovative, with a passion for creating memorable guest experiences. ● High integrity and strong ethical standards, with a commitment to governance and compliance. What We Offer ● An executive compensation package with significant performancebased incentives. ● Comprehensive benefits package, including health insurance and retirement plans. ● If required, assistance or sponsorship in obtaining a work permit and corporate housing ● The opportunity to shape the operational vision of a growing, premium company in a world-class destination. ● A dynamic, supportive, and professional work environment. ● The unique lifestyle and natural beauty of Okinawa, Japan. Holidays Complete two-day weekend (Saturday, Sunday, and public holidays) Summer vacation Year-end and New Year holidays Annual paid leave In accordance with the Labor Standards Act (granted to all full-time employees) Job Contract Period full-time employee Nearest Station 6-minute walk from Miebashi Station on the Yui Rail (monorail) line.