Technical Customer Support
Job Summary
This position involves providing technical support and customer service for a global IT company. You will handle inquiries, diagnose software and configuration issues, and optimize service processes for international clients. The role requires proficiency in Chinese and English, working within a flexible shift system.
Responsibilities
- Handle customer technical inquiries via chat and ticketing systems
- Diagnose and resolve software/configuration issues
- Provide operational advice and feedback for service optimization
- Maintain records of issue resolution progress
Required Skills
- Proficiency in Chinese and English
- Basic network knowledge (IP, DNS, ports)
- Troubleshooting for Windows/macOS
- Strong communication and quick learning ability
Job Details
Responsibilities:
- Respond to customer inquiries, problem reports, and after-sales service requests through company systems and online chat tools, ensuring prompt resolutions.
- Diagnose problems related to client software installation, configuration, and operation, and provide solutions and operational advice.
- Collect user opinions, provide feedback, and help optimize service processes and product experiences.
- Record progress on issues and follow up to improve customer satisfaction.
Working Hours:
- Shift System: 6:00 AM - 3:00 PM, 2:00 PM - 11:00 PM, 10:00 PM - 7:00 AM (includes one-hour break).
Job Requirements:
[MUST]
1. Familiarity with basic computer operations (e.g., software installation, uninstallation, configuration).
2. Basic network knowledge (e.g., IP addresses, DNS resolution, network ports).
3. Excellent communication skills and patience, able to quickly understand customer needs and provide clear solutions.
4. Quick learning ability and the ability to quickly acquire new product and technical knowledge.
5. Clear and accurate Chinese writing.
[WANT]
1. Familiarity with Windows and macOS operations and general troubleshooting.
2. Business-level English skills (TOEIC 735-860).