Project Management Specialist
Job Summary
You will lead project management for Rakuten Denki, a large-scale web service, focusing on new service planning, development, and release. The role involves cross-functional collaboration to improve customer satisfaction and drive product KPIs. You will manage the full lifecycle of energy-related services from initial planning through to execution and launch.
Responsibilities
- Plan and develop new energy services
- Manage project lifecycle, schedule, and tasks
- Collaborate with development and marketing teams
- Analyze KPIs to improve customer satisfaction
Required Skills
- Project management experience
- Business development or marketing skills
- Web direction and product management
- Business-level English proficiency
- Native Japanese proficiency
Job Details
### Job Description
You will be responsible for project management with the goal of improving customer satisfaction for Rakuten Denki, our company's large-scale web service.
- Conducting various surveys, analyzing information, and developing plans for new services.
- General project management for service development (clarifying issues with development, design, and marketing teams, task management, schedule management, determining system development priorities, etc.)
- Public relations (e.g., advertising new services on the web, handling PR within the Rakuten Group, etc.)
- Managing coefficients for post-launch improvements, managing customer loyalty, and developing product KPI improvement plans based on various information.
- Creating, modifying, and adding dynamic content to deepen understanding of the service.
### Past Project Examples
- Planning and launching the energy-saving service "Setsuden Try" in collaboration with systems and design.
- Launching the "Moving Procedure" service, which allows customers to start using electricity at their new home the day they move.
### Requirements
- Project management experience (regardless of industry).
- We are seeking candidates with a wide range of work experience, including new service planning, project progress management, business development, web direction, marketing, PdM, and CX work.
- Engineering project managers are also welcome as long as they are involved in business.
- English Level: Business Conversation Level (TOEIC 735-860).
- Japanese Level: Native Level.
### Attractive Features of the Position
- Managing business-side projects.
- Involves thinking, acting, engaging others, and bringing to life the endeavor to improve and enhance the customer experience.
- Hands-on involvement in the entire process from planning to release.
### Working Hours
- 9:00 AM - 5:30 PM (Flexible work schedule, Core time: 11:00 AM - 3:00 PM).
### Holidays
- Complete two-day weekend (Saturday, Sunday, and public holidays).
- Summer vacation, Winter vacation, Paid leave.