Customer Support Analyst

Job Description: You will be primarily responsible for handling reservations and inquiries (by phone and email) from users related to education and training, as well as the following tasks: - Responding to user/client inquiries, providing information, and resolving problems. - Responding based on service level agreements (SLAs). - Providing services in accordance with quality standards. - Emphasizing teamwork during work execution. Working Hours: 9:00-18:00 (1 hour break) Job Requirements: [Required] - Business communication skills in Japanese - Basic PC skills (email, Excel, internal tools, etc.) - Preference for teamwork [Preferred] - Business-level English proficiency (reading and writing) - Experience in support/hospitality work English Level: Minimum Communication Level (TOEIC 225-470) Japanese Level: Native Level Benefits: - Complete social insurance coverage - Education and training - Holidays: Two-day weekend (Saturday, Sunday, and public holidays) - Paid vacation, Condolence and celebration leave, Childcare leave, Sick leave Job Contract Period: - Contract employee (renewable every 6 months) - This position is based on the assumption that the employee will be promoted to full-time employment. Promotion to full-time employment will be considered based on performance evaluation within the first year of employment. Additional Details: - Nearest Station: Roppongi-Itchome Station or Tameike-Sanno Station - Work from home available (may require coming to the office a few times a month in accordance with company policy)