Indonesian Customer Support

■ Job Description (Customer Success Specialist for Indonesia) ① Onboarding Support (Implementation and Operational Establishment) - Implementation and operational support to quickly establish a state where the product is integrated into the business workflow and continuously utilized. ② Maximizing Product Value (Feedback) - Support for promoting customer understanding among development teams and planning product improvements. - Conduct qualitative research to deepen customer understanding among development teams and propose prioritizing improvements for feature enhancements. ③ Collaboration with the Sales Department - Establishment of a customer management system - Approach and response to contract renewals Job Requirements Required Skills * Business-level or higher Indonesian/Japanese language proficiency * Practical experience in customer negotiation and problem-solving using IT tools * Basic PC skills (Office 365, etc.) Preferred Skills * Experience in customer negotiation at a SaaS company * Experience in improvement and promotion using data Desired Candidate Profile * Ability to organize issues based on data and promote customer value improvement across departments * Ability to proactively propose and improve from a customer-centric perspective * Understanding of the end-to-end sales process from IS to FS to CS * Ability to flexibly adapt to rapidly changing environments (IPO, new business development, etc.) Japanese Level: Business Level(JLPT Level 2 or N2) Indonesian Level: Business Conversation Level