Chinese-Speaking Inside Sales

■ Job Description You will be responsible for overseeing the Taiwan IS organization, with significant autonomy over everything from strategy planning and team management to FS/marketing coordination. [IS Organization Management & Numerical Management] - Design and progress management of KPIs such as call volume and conversion rate - Design and numerical management of processes using CRM/SFA - Design rules for lead screening and prioritization - Set weekly/monthly goals and manage team meetings [Member Management & Training] - Recruitment and onboarding of Taiwanese IS members (including contractors) - Establishment and enhancement of member training systems (talk scripts, training design, etc.) - Management of member behavior and motivation - Design for delegating authority for management tasks to contractor members [FS & Marketing Collaboration] - Design for handing off leads to FS after conversion - Collaboration with marketing regarding lead supply and quality - On-site lead acquisition activities such as exhibiting at trade shows (short-term business trips may be required) - Market needs research in Taiwan and feedback to the entire company ■ Position Appeal The Taiwanese IS team has completed the establishment of its inbound calling system and is now in the expansion phase. As a team at the core of our business expansion, you'll have the opportunity to powerfully drive the entire organizational operation yourself, from member recruitment and KPI design to training system development. This position is perfect for those who want to "manage their own team" and exercise that autonomy. ■ Mission Oversee the Taiwan Inside Sales (IS) organization and maximize the pipeline. • Oversee the Taiwan IS organization, recruiting, setting up, and managing outsourced staff. • Maximize the volume and quality of business negotiations in Taiwan, designing and implementing KPIs. • Establish and enhance the training system for outbound sales staff. • Maximize the pipeline through collaboration with the Field Sales (FS) / Marketing teams. • Plan and execute local lead generation activities, such as exhibiting at trade shows. Working Hours [Working Hours] Flextime System * Core Time: 9:00 - 16:00 * Flexible Time: 5:00 - 22:00 * Standard Working Hours per Day: 8 hours * Break: 1 hour * Overtime: Yes [Remote Work] Possible (up to 2 days per week) Job Requirements Required Skills * Native-level Chinese (Taiwanese Mandarin / Traditional Chinese) * Business-level Japanese * Practical experience in corporate sales or telemarketing/inside sales (1 year or more) Preferred Skills * Experience in corporate sales or inside sales targeting Taiwanese companies * Management experience, including managing team members' performance metrics (including contract members) * Experience leading teams or projects Benefits * Comprehensive social insurance (employment insurance, workers' compensation insurance, employee pension, health insurance) * Commuting allowance * Casual dress code * Stock options granted (for leaders and above) * Childbirth and childcare support system * Qualification acquisition support system * Training support system * Proximity living allowance * Full reimbursement for book purchases * Full reimbursement for influenza vaccinations * Provision of remote work devices Holidays [Holidays and Leave] - Complete two-day weekend (Saturday, Sunday, and public holidays) - Year-end and New Year holidays - Annual paid leave