Success Partner

Job Description Upon Joining the Company: ① To support school operations and team management in collaboration with the SD (School Director) ② To improve customer engagement through various daily activities ③ To improve service quality and increase customer satisfaction 【Service Quality Management / Service Quality Management】 ① Proactive communication with students aimed at improving customer satisfaction ② Community building through improved customer engagement ③ Improving enrollment rates through improved trial lessons ④ Increasing the number of active students through improved dropout and suspension rates ＜Job Description＞ 【① Customer Engagement and Service Quality】 ・Collecting feedback from conversations with students for service improvement ・Implementing measures to improve customer service ・Implementing measures to reduce dropouts and suspensions ・Guiding students to other services to provide overall value ・Building a community within the school through various forms of communication such as events and seminars ・Customer management for optimal service provision 【② Retention of Existing Customers】 ・Conducting regular counseling with students ・Notifying students and communicating regularly ・Promoting sales of other services and options such as SA/SPL 【3. [Team and School Management] - Implement measures to achieve the school's sales targets, etc., under the direction of AM and SD - Provide a healthy and comfortable learning environment - Manage customer information and system processing necessary for daily sales activities - Assist new staff with onboarding within the school [4. New Customer Acquisition and Business Improvement] - Smooth operation of trial lessons - Trial lesson support (counseling and closing) - Measure and improve conversion rates and enrollment rates [Attractive Points] - A workplace where you can use Japanese and English in a balanced way! - You can work with people of diverse nationalities and backgrounds. Working Hours • 5 days a week (shift system including Monday to Sunday) Total working hours: 160 hours per month (Shift system/8 hours) • Overtime: Yes (approximately 5 hours per month on average) --- Monday-Friday: 13:00-22:00 Saturday: 10:00-19:00 Sunday: 10:00-18:00 Job Requirements * Experience in customer service and customer support in Japanese * Basic PC skills (email, chat tools, etc.) [Preferred Qualifications] * Event planning and management experience * Overseas study/living/work experience in a multicultural environment * Experience in listening to customer needs and providing proposals and guidance [Ideal Candidate Profile] * Someone who is proactive and creative, generating ideas rather than being passive * Someone with high flexibility and tolerance for change, as the company frequently undergoes changes in campus locations and organizational structure * Someone who is cooperative * Someone who can speak logically using numbers English Level Fluent (TOEIC 865-) Japanese Level Business Level(JLPT Level 2 or N2) Salary JPY - Japanese Yen JPY 2500K - JPY 4000K Other Salary Description [Salary] Monthly salary: ¥240,000 - ¥290,000 *Salary will be determined based on experience and skills. *The above amount includes deemed overtime pay for 25 hours. (Deemed overtime pay: ¥39,625 - ¥47,875/month) *Any overtime exceeding this amount will be paid in full. Bonus: Twice a year (August and February) *Depending on performance Salary increase: Twice a year (August and February) Holidays ◇128 days of annual leave ◇Complete two-day weekend system *Public holidays are also days off ◇Year-end and New Year holidays ◇Summer holidays ◇Golden Week holidays ◇Paid leave Job Contract Period Full-time employee (probationary period: 3 months) Nearest Station Tokyo, Saitama, Kanagawa, Chiba (To be discussed depending on the candidate's place of residence)