Air Operations Associate
Job Summary
Serving as a central operational hub connecting clients, airlines, and partners, you will execute daily air freight operations at the Japan gateway. This hands-on role combines shipment execution, customer service, and documentation to drive supply chain efficiency. The position requires experience in air operations along with bilingual skills in Japanese and English.
Responsibilities
- Execute daily air freight operations and manage shipment data
- Handle invoicing and financial controls
- Provide customer service and follow up on inquiries
- Ensure compliance with shipping regulations and propose process improvements
- Collaborate cross-functionally with Account Managers and Customs teams
Required Skills
- 1-2 years experience in air operations, trade, forwarding, or logistics
- Fluent Japanese language skills
- Practical English language skills (Business Conversation Level)
- Bachelor's degree or higher
Job Details
【Role Overview】
Serving as a central operational hub connecting clients, airlines, trucking partners, customs, and overseas teams, you will execute daily air freight operations at our Japan gateway. This hands-on role combines shipment execution, customer service, and documentation to drive supply chain efficiency, volume growth, and profitability.
＜Detailed Responsibilities＞
- Shipment Execution & Data Management: Receive bookings, coordinate with shippers/consignees/agents within SOPs, create file records, issue MAWB/HAWB, and submit AMS/EDI (FHL/FWB) data on time.
- Invoicing & Financial Controls: Issue timely invoices to clients/agents, and verify/approve incoming vendor invoices accurately.
- Customer Service: Follow up on customer requests, inquiries, and claims, providing prompt updates and feedback between clients and overseas teams.
- Process Improvement & Compliance: Ensure strict compliance with international shipping regulations and SOPs. Propose system/process enhancements to boost quality and efficiency.
- Cross-Team Collaboration: Partner closely with Account Managers and Customs teams to deliver an exceptional customer experience.
[Required Qualifications]
* Experience in air operations in the trade, forwarding, or logistics industry (1-2 years or more)
* Fluent Japanese language skills (ability to perform practical tasks and communicate accurately)
* Practical English language skills (ability to communicate smoothly in writing and verbally)
* Bachelor's degree or higher
[Desired Candidate Profile and Desired Skills]
* Ability to pay attention to detailed data and regulations and to perform tasks logically and accurately
* Ability to proactively absorb new tasks and knowledge
* Ability to prioritize customer needs and provide professional and courteous service
Working Hours: 9:00-18:00 (1 hour break)
Job Contract Period: Fulltime Position (3 months probation period)
Nearest Station: Yurikamome Takeshiba Stn 2-min walk (via pedestrian deck) · JR Hamamatsucho Stn 4-min · Toei Daimon Stn (Asakusa/Oedo) 5-min via Exit B1/B2.