Ocean Operations Associate

Job Description 【Role Overview】 Serving as a central operational hub connecting clients, trucking partners, customs, and overseas teams, you will execute daily ocean freight operations at our Japan gateway. This hands-on role combines shipment execution, customer service, and documentation to drive supply chain efficiency, volume growth, and profitability. ＜Detailed Responsibilities＞ - Shipment Execution & Data Management: Receive bookings, coordinate with shippers/consignees/agents within SOPs, create file records, issue MAWB/HAWB, and submit AMS/EDI (FHL/FWB) data on time. - Invoicing & Financial Controls: Issue timely invoices to clients/agents, and verify/approve incoming vendor invoices accurately. - Customer Service: Follow up on customer requests, inquiries, and claims, providing prompt updates and feedback between clients and overseas teams. - Process Improvement & Compliance: Ensure strict compliance with international shipping regulations and SOPs. Propose system/process enhancements to boost quality and efficiency. - Cross-Team Collaboration: Partner closely with Account Managers and Customs teams to deliver an exceptional customer experience. Working Hours 9:00-18:00(1 hour break) Job Requirements [Required Qualifications] * Experience in ocean operations in the trade, forwarding, or logistics industry (1-2 years or more) * Fluent Japanese language skills (ability to perform practical tasks and communicate accurately) * Practical English language skills (ability to communicate smoothly in writing and verbally) * Bachelor's degree or higher [Desired Candidate Profile and Desired Skills] * Ability to pay attention to detailed data and regulations and to perform tasks logically and accurately * Ability to proactively absorb new tasks and knowledge * Ability to prioritize customer needs and provide professional and courteous service English Level Business Conversation Level (TOEIC 735-860) Japanese Level Native Level Salary & Benefits JPY 4500K - JPY 6000K Commuting/ Transportation Allowance, Bonus, Salary Increment Evaluation, Restricted Stock Units, Employees' Pension Insurance, Social Insurance, Health Insurance, Workers' Accident Compensation Insurance, Employment Insurance, Group Term Life (GTL)/Accident Insurance, Business Travel Insurance, Retirement Allowance Plan Holidays 14 days Sick leave, Five-Day Workweek, Child-care Leave, 15 days paid leave, Maternity/Paternity leave, Summer Holiday, Year-End / New Year Holiday, Congratulatory or Condolence Leave Job Contract Period Fulltime Position (3 months probation period) Nearest Station Yurikamome Takeshiba Stn 2-min walk (via pedestrian deck) · JR Hamamatsucho Stn 4-min · Toei Daimon Stn (Asakusa/Oedo) 5-min via Exit B1/B2.