IT Support Engineer
Job Summary
NTT Limited is seeking an IT Support Engineer for an on-site role in Nagano, Fukui, and Yokohama. The position involves providing comprehensive VIP and general IT technical support, asset management, and troubleshooting. Candidates must have 2 to 4 years of helpdesk experience and N2 or above Japanese proficiency.
Responsibilities
- Provide VIP and general IT technical support for executives and end-users
- Perform hardware asset management, deployment, and maintenance
- Troubleshoot issues and implement proactive risk mitigation
- Mentor junior engineers and improve service delivery processes
Required Skills
- 2-4 years of IT Helpdesk or Desktop Support experience
- N2 or above Japanese proficiency
- Strong knowledge of Windows OS environments
- Ability to perform physical office tasks involving equipment handling
Job Details
[Specific Job Duties] You will be responsible for providing comprehensive in-person and remote IT technical support, focusing primarily on executive-level clients. - VIP Technical Support: Provide troubleshooting, system updates, and setup/installation for PCs and various devices used by executives. - Asset Management & Operational Support: Perform parts replacement, kitting, deployment, and maintenance for desktops, laptops, printers, tablets, and other hardware. - Troubleshooting & Risk Mitigation: Apply advanced troubleshooting techniques and proactive measures to prevent issues before they impact end-user operations. - Team Leadership & Mentoring: Offer guidance to junior engineers, share knowledge, and propose improvements to technical service delivery processes. - Other Related Duties: Coordinate with on-site facilities teams, document issue resolution histories, and respond to off-hours calls as instructed (on an as-needed basis). ※Note: This is a 100% on-site role based at the client's location. Working Hours 9:00-18:00 Job Requirements 【Mandatory Qualifications】 - 2 to 4 years of hands-on experience in IT Helpdesk or Desktop Support. - N2 or above Japanese (spoken, reading, and written). - Strong knowledge of Windows OS environments (Word, Excel, PowerPoint, Visio, Outlook). - Ability to perform general office physical tasks, including moving equipment weighing up to approx. 22 kg (50 lbs) using support tools like trolleys/trays. 【Preferred Qualifications】 - English proficiency (conversational, reading, and writing skills). - MCP, MCSE, CNE, CompTIA Network+, or other relevant IT certifications. - Knowledge of Linux/Unix operating systems. - Certifications: CompTIA A+ or equivalent skill set. - Willingness to travel for business trips as required. English Level Daily Conversation Level (TOEIC 475-730) Japanese Level Business Level(JLPT Level 2 or N2) Job Contract Period Full-time employee (3-month probationary period)