Chief Concierge

Job Description In May 2027, we are seeking a Chief of the concierge team at a newly established luxury condominium. This role will oversee on-site operations and provide exceptional service to residents. Our company has a proven track record of providing high-quality customer service and hospitality as a concierge for high-end business lounges. Now, building on our experience and high service quality, we are expanding into the "luxury condominium concierge business." This recruitment is for a Chief to lead this opening project. As a reliable partner to the manager, you will be involved in team establishment, staff training, and service flow development. This is an excellent opportunity to simultaneously experience the satisfaction of building a new facility from the ground up and advance your career by leveraging your past experience. 【Specific Job Responsibilities】 ■ Management & Team Operations Support - Assisting the manager, managing on-site operations and giving instructions in the manager's absence - Guiding and training concierge members, shift and operational support - Improving operations and creating operational systems to enhance service quality ■ Concierge Desk Duties - Handling various inquiries and requests from residents with meticulous attention to detail - Receiving and facilitating visitor reception - Conducting viewings for prospective residents (with a hospitable approach) ■ Various Support & Guidance Duties - Move-in and move-out support - Arranging luggage and vehicles, entrance management (including porter duties) - Arranging cleaning, mail, etc. - System data entry and management - Receiving and guiding inspection and construction contractors *Job responsibilities may change in the future. Details will be provided during the interview. 【Recruitment Background】 Due to the start of a new project 【Attractive Points】 - As a reliable partner to the manager, you will be involved in team establishment, staff training, and service flow construction. This is an excellent opportunity to simultaneously achieve the satisfaction of building a base from scratch and career advancement by leveraging your past experience. Working Hours ■From May 2027 onwards (after the new apartment building opens) 7:45 AM - 8:15 PM (8 hours of work/1 hour break/shift system) ・Early Shift: 7:45 AM - 4:45 PM ・Mid Shift: 8:45 AM - 5:45 PM ・Late Shift: 11:15 AM - 8:15 PM 【Important Notes】 *The above working hours and shifts are the conditions after the grand opening in May 2027. *Some details may change depending on the preparation status leading up to the opening. During the preparation and training period from October 2026 to April 2027, you will work according to the working conditions (shifts and working hours) of the existing site to which you will be assigned. Job Requirements [Required Qualifications] * Experience as a leader, chief, or manager (shift management, staff training, etc.) in a hotel (front desk/concierge/guest rooms, etc.), luxury apartment, or bridal/high-end service establishment. * Basic PC skills (Excel, Word, email sending and basic operations). * Strong hospitality spirit and communication skills to engage others. [Preferred Qualifications] * Experience in opening new stores or facilities. * Experience in handling VIPs and customer complaints. * English customer service and everyday conversation skills. [Ideal Candidate Profile] * Someone who values teamwork and enjoys building new organizations. * Someone who can show meticulous consideration from the customer's perspective. * Someone who pursues high-quality customer service and wants to work stably for a long time. English Level Daily Conversation Level (TOEIC 475-730) Japanese Level Business Level(JLPT Level 2 or N2) Salary JPY - Japanese Yen JPY 5000K - JPY 6000K Other Salary Description Annual Salary: 500,000 - 600,000 Expected Annual Salary (including performance bonus): 5,000,000 yen - 6,000,000 yen Monthly Salary: 384,616 yen - 461,539 yen Monthly Breakdown Basic Salary: 323,058 yen - 387,669 yen Fixed Overtime Pay: 61,558 yen - 73,870 yen Benefits • Comprehensive social insurance (health insurance, employee pension, employment insurance, workers' compensation insurance) • Commuting allowance (based on company regulations) • Uniform provided Holidays • Two days off per week (shift system) • Year-end and New Year holidays • Paid leave Job Contract Period Full-time employment (with a 6-month probationary period) Nearest Station Minato-ku, Tokyo (Nearest station: Azabu-juban)