Telesales Senior Manager

Job Description The client is a global e-commerce company, and this project concerns the sales department of their B2B program. Remote Work (Various Locations in Japan) 1. Planning and Designing Telesales Organizations • Establishing and designing operational models for large-scale telesales organizations of 100+ people • Developing sales strategies and operational plans based on client business objectives • Designing and implementing KPIs, sales processes, evaluation systems, and incentive systems • Promoting the launch, transfer, and expansion of new projects 2. Operations Management • Managing the operations of telesales organizations of 100+ people • Achieving various KPIs such as sales targets, number of deals secured, closing rates, and productivity indicators • Implementing personnel planning, shift planning, and productivity management • Identifying operational challenges and risks and implementing improvement measures 3. Client Management • Building and maintaining relationships as the primary point of contact with clients • Understanding client requests and business objectives and reflecting them in operational policies • Providing regular performance reports and improvement suggestions • Handling escalations and promoting customer satisfaction improvement 4. Analysis and Improvement Activities • Analysis of sales performance, customer trends, conversion rates, productivity, etc. • Root Cause Analysis of Issues and Planning/Implementation of Improvement Measures • Continuous Business Improvement through the PDCA Cycle • Business Efficiency and Performance Improvement through the Use of CRM, BI Tools, AI Solutions, etc. 5. Human Resource Development and Organizational Development • Training of Managers, Supervisors, Team Leaders, and Operators • Implementation of Coaching and Performance Management • Development of Next-Generation Leaders and Succession Planning • Fostering an Organizational Culture that Continuously Produces High Results Selection Process: Document Screening → Online First Interview → Online Second Interview (Possibility of Up to Third Interview) Working Hours Monday to Friday, 9:00 AM to 6:00 PM *Work on weekends and public holidays may be required as needed. Job Requirements • 10+ years of experience in telesales, inside sales, contact center, or BPO industries • Sales management skills • Analytical and problem-solving skills • Client management skills • Leadership and talent development skills • Operational improvement skills • Technology utilization skills (experience using CRM such as Salesforce, Microsoft Dynamics, and HubSpot; experience using analytical tools such as Power BI and Tableau) • Experience managing sales organizations in the IT products, telecommunications, SaaS, and financial industries • Experience managing multilingual and multinational teams • Experience in contact center DX and AI utilization projects • Holders of certifications such as Six Sigma or PMP • Strong commitment to achieving sales targets, and the ability to drive data-driven decision-making and continuous improvement Required home environment: ■ A quiet work environment that ensures privacy ■ A workstation (desk and chair) ■ A fixed internet connection (catalog value of 20Mbps or higher) (*Conditions apply) English Level: Business Conversation Level (TOEIC 735-860) Japanese Level: Native Level Benefits: Annual salary: ¥6,000,000 - ¥8,000,000 Comprehensive social insurance Fully remote work Paid leave Maternity leave Childcare and family care leave Special leave (bereavement, nursing, menstrual leave, etc.) Various training programs Holidays: Saturdays, Sundays, and public holidays