Customer Quality Engineer

Job Description Responsible for managing quality and environmental compliance requests from customers in Japan Support customers through product development, production launch, and high-volume manufacturing phases Coordinate customer returns and communicate findings and results back to the customer Support local Sales Engineers during customer visits to provide technical expertise Manage APQP for new programs and coordinate PPAP approvals as required Track Failure Analysis requests and provide regular status updates to customers Organize, write, and present technical reports (including 8Ds) to both technical and non-technical audiences Ensure compliance with customer requirements, including environmental, reliability, and product quality issues Assist in customer surveys Travel within Asia and the United States to support business operations Interact and collaborate effectively with global personnel across diverse cultural backgrounds Requirements/Qualifications: Qualifications and Experience Bachelor's Degree in Engineering, Physics, Electronic Engineering or a related technical field Preferably with Familiarity with Semiconductor Device Physics, Assembly, SMT processing, or IATF 16949 standards Proven experience in customer interaction Competencies and Skills Strong problem-solving, analytical thinking, and influencing skills Professional verbal and written communication skills in both English and Japanese Computer literate and proficient in Microsoft Office applications (including Word, Excel and PowerPoint) Self-motivated, goal-oriented, and a dedicated team player Working Hours 9-6pm Job Requirements Bachelors Degree in Science or Engineering preferred. English Level: Business Conversation Level (TOEIC 735-860) Japanese Level: Native Level Chinese Level: None