Field Service Specialist
Job Summary
A global manufacturing company is looking for a Field Service Specialist to deliver technical field support, machinery commissioning, and maintenance. The selected candidate will handle troubleshooting, upgrades, and customer service coordination. Candidates require a degree in mechanical or mechatronic engineering along with bilingual skills in Japanese and English.
Responsibilities
- Provide technical after-sales support
- Supervise machinery installation and commissioning
- Perform maintenance and troubleshooting
- Coordinate service and capex delivery projects
Required Skills
- Mechanical or mechatronic engineering degree
- Industrial machinery installation experience
- Fluent Japanese and English proficiency
- CAD and MS Office skills
Job Details
Job Description A global manufacturing company is looking for a Field Service Specialist (Electromechanical). The selected candidate will deliver technical field support, machinery commissioning, maintenance, troubleshooting, and customer service coordination.
Responsibilities:
* Provide technical after-sales support to external and internal customers
* Supervise machinery installation, commissioning, and customer training
* Perform maintenance, troubleshooting, upgrades, and emergency field support
* Support sales teams with technical input and service planning
* Coordinate service and capex delivery projects with customers and internal teams
* Participate in FAT testing, product development, and spare parts sales support
Requirements:
* Bachelor's degree or above in mechanical or mechatronic engineering
* Experience in installation and troubleshooting industrial machinery
* Proficient in MS Office Suite or similar application
* Skilled in CAD or similar application
* Japanese citizens or PR may apply
* Fluent level written and spoken Japanese; proficient in written and spoken English
Preferred requirements:
* More than 3 years of experience in mechanical engineering in plywood or other wood processing industries