Admin Support
Job Summary
We are seeking a customer support administrative staff member for our back-office department to connect customers with engineers. The role involves handling repair requests, scheduling engineer visits, and creating estimates. Enjoy a stable work environment in Minato-ku with weekends and holidays off.
Responsibilities
- Handling customer repair requests and inquiries via phone and email
- Scheduling and arranging visits by service engineers
- Creating and sending repair estimates to customers
- Data entry into a dedicated system and organizing documents
Required Skills
- Experience in back-office operations, sales administration, or customer support
- Business-level Japanese language proficiency
- Basic PC skills including Word and Excel
- Experience in scheduling and engineer support is preferred
Job Details
【Job Description】
・Handling customer repair requests and various inquiries (phone and email)
・Scheduling and arranging visits by service engineers
・Creating and sending repair estimates to customers
・Data entry into a dedicated system and organizing various documents
Working Hours
9:00 AM - 6:00 PM
*Overtime is approximately 20 hours per month
*60-minute break
[Application Requirements]
◆Required Skills
- Experience in back-office operations including sales administration, customer support, and telephone support (number of years of experience not specified)
- Japanese language proficiency (business level or higher: ability to handle phone calls and emails smoothly)
- Basic PC skills (simple data entry in Word and Excel)
◆Preferred Skills
- Experience in scheduling and engineer support
- Counter-level customer service and telephone handling skills
Japanese Level
Business Level(JLPT Level 2 or N2)
Salary
JPY - Japanese Yen JPY 2500K - JPY 3500K
Other Salary Description
Full reimbursement of transportation expenses
Complete social insurance coverage
Hourly wage: ¥1500 - ¥1700
Monthly income example: ¥240,000 - ¥272,000
∟Based on 8 hours of work per day and 20 working days per month
∟Overtime pay will be provided if overtime occurs
*Depending on experience and skills
Holidays
Complete two-day weekend (Saturday, Sunday, and public holidays)
Paid leave
Job Contract Period
Temporary Staff *Fixed-term contract, renewable *Work visa support available (Engineer/Specialist in Humanities/International Services)
Nearest Station
Tamachi Station: 15-minute walk
Shibaura-futo Station: 8-minute walk