Hotel Reservation Staff
Job Summary
We are recruiting reservation staff for a resort hotel in Niseko, Hokkaido to handle phone, email, and OTA reservations, coordinate with travel agencies, and manage reservation data. The position offers an annual salary of ¥3,500,000 - ¥4,000,000 with a company dormitory available. Applicants should have relevant experience, basic computer skills, and bilingual proficiency in Japanese and English.
Responsibilities
- Receive, change, and cancel reservations via phone, email, and OTAs
- Check accommodation plans, rates, room availability, and support inventory management
- Enter and confirm FIT group reservations and share guest requests
- Liaise and coordinate with travel agencies, OTAs, and internal departments
- Manage reservation data, create reports, and share information
Required Skills
- Experience in hotel reservations, front desk, travel agencies, or customer support
- Basic skills in Word, Excel, and email
- Communication skills in Japanese (Fluent/N1) and English (Daily Conversation/TOEIC 475-730)
- Experience with hotel systems such as Opera is welcome
Job Details
Job Description
We are recruiting reservation staff for a resort hotel in Niseko, Hokkaido. Specifically, the job involves:
1. Receiving, changing, and canceling reservations via phone, email, and OTAs.
2. Checking accommodation plans/rates and room availability, and supporting inventory management.
3. Entering and confirming FIT group reservations. Sharing guest requests.
4. Liaising and coordinating with travel agencies, OTAs, and internal departments.
5. Managing reservation data, creating reports, and sharing information with the accommodation department.
Working Hours
Variable working hours system on a monthly basis
• 8 hours of actual work
• Shift system
Job Requirements
1. Hotel reservations. Experience in front desk, travel agencies, customer support, etc. is welcome.
2. Basic skills in Word, Excel, email, etc.
3. Communication skills in Japanese and English
4. Experience with hotel systems such as Opera is welcome.
English Level
Daily Conversation Level (TOEIC 475-730)
Japanese Level
Fluent(JLPT Level 1 or N1)
Salary
JPY - Japanese Yen JPY 3500K - JPY 4000K
Other Salary Description
Monthly salary: ¥220,000 - ¥250,000
Estimated annual salary: ¥3,500,000 - ¥4,000,000
• Bonus: Twice a year (2 months' salary in summer, 2 months' salary in winter / based on performance and evaluation)
• Salary increase available
• Comprehensive social insurance coverage
• Bonus twice a year
• Salary increase available
• Overtime pay provided
• Commuting allowance provided
• Company dormitory available
• Uniforms provided
• Various training programs
• Employee discount program (according to company regulations)
Holidays
• 114 days of annual leave
• Shift work system
• Annual paid leave
• Bereavement leave
• Other leave as per company regulations
Job Contract Period
full-time employee
Nearest Station
Kutchan Town, Abuta District, Hokkaido
*Niseko, one of the world's leading snow resort areas
*Company dormitory available
*Commuting by personal car is negotiable