Hotel Front Desk Staff

[Job Description] This is a job at a stylish, multi-purpose facility that combines a hotel, restaurant, and residences in one building, offering flexible use from dining to long-term stays. Instead of separate departments, the accommodation, reservations, and beverage departments are integrated. We are looking for someone who wants to broaden their perspective through multitasking and further enhance their comprehensive hotel knowledge. ■ Reception Duties (Check-in/Check-out) - Welcoming/seeing off guests - Confirming and processing accommodation details - Explaining hotel facilities, breakfast, and local area information - Understanding guests' purposes and feelings and providing necessary considerations ■ Accommodation Reservation Management - Receiving reservations via phone/email/system - Confirming reservations - Assigning rooms - Sharing information among staff ■ Handling Inquiries - Consultations from those considering staying at the hotel - Receiving assistance with problems during their stay - Requests regarding daily life from long-term guests and residents - Providing guidance to international guests (English support as needed) - Providing flexible support for guidance and consultations regarding facilities inside and outside the hotel ■ In-House Coordination - Confirming progress with cleaning staff - Receiving/delivering packages - Ensuring smooth flow of movement throughout the facility ■ Local Area Information and Hospitality - Providing information on restaurants, tourist attractions, and transportation ■ Room Inspection - Final check after cleaning - Checking for malfunctions in furnishings and equipment - Checking for safety aspects ■ Support for Long-Term Stays/Residents - Receiving and storing luggage - Providing consultation on facilities and daily life - Guiding residents upon move-in [Future Career Path] With experience, you can participate in the launch and operation of new accommodation facilities in the future. You will have the opportunity to be involved from the initial stages of facility development and contribute to the overall development of accommodation facilities. Working Hours This is a shift-based job. • 8:00 AM - 5:00 PM • 10:00 AM - 7:00 PM • 12:00 PM - 9:00 PM • 2:00 PM - 11:00 PM • 5:00 PM - 2:00 AM • 10:00 PM - 7:00 AM Break time: 60 minutes Job Requirements [Required] * Experience in the hotel industry (1 year or more) * English skills (conversational) [Preferred] * Ability to speak a foreign language other than English * Experience in service at restaurants, bars, etc. [Desired Candidate Profile] * Someone who enjoys change and can take initiative * Someone who is cooperative and finds fulfillment in achieving goals by working together with colleagues * Someone who enjoys interacting with people and possesses a spirit of hospitality * Someone who can provide a comfortable and reassuring space for customers with a bright and courteous attitude English Level: Daily Conversation Level (TOEIC 475-730) Japanese Level: Native Level