Field Service Engineer

Job Description Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned. Travel to customer locations or be assigned to an individual customer site. Responsible for all on-site installations, startup, diagnosis, service and repair of Company equipment. Function as Company’ liaison with customers on administrative, technical, operational, and maintenance issues. Assist our customers by selling and installing equipment modifications, upgrades and service contracts that enhance the operation of Company’ products Coordinate and perform on-site installation and repair of complex Company equipment with minimal supervision. Troubleshoot and repair complex electronic and mechanical problems. Interface with factory and customer during all phases of all service activity. Ensure customer's facility and all support equipment is ready and available for installation of equipment. Sell equipment modifications, upgrades, service contracts that will enhance operation of Company products. Coordinate and perform assembly rebuilds and preventive maintenance on all Company products. Interface with technical support, design engineering, and manufacturing engineering on tooling, preventive maintenance procedures, design, and reliability. Complete field service reports after each assignment using Company Business System. Submit engineering action requests to product support and safety engineering departments that include suggestions on the need for design changes and equipment improving modifications. Work from engineering drawings, schematics, and technical manuals during the installation, debugging, and repair of Company equipment Complete standard documentation, procedures and forms, and comply with all ISO related procedures and processes. Follow all established cleanroom cleanliness requirements, procedures, and protocols. Instruct customers on the proper preventive maintenance activities. Requirements: Ability to: Interface with multiple departments to ensure consistent and effective communication. Build relationships with customers/vendors/department contacts. Apply ingenuity and logic to resolve complex electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems problems for all Company products. Maintain technical proficiency on semiconductor equipment. • Travel to customer locations or assigned to customer site. Travel on short notice. • Have a valid passport • Flexible to work any assigned shift and/or extended hours. • Must be able to carry a phone (pager) outside of assigned working hours. • Must possess a valid Drivers License to operate (company) vehicles required to service equipment at various locations; passport for international travel (training). • Must be able to maintain a credit card to finance short notice travel. Work environment, physical demands: While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 50 lbs (23 kg). Employee must handle and clean contaminated components and materials, handle gas bottles and toxic solids, work in enclosed spaces, work in cleanroom environment requiring the use of full-face cleanroom garments, wear respirators while working or maintaining high vacuum chambers. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception. While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and risk of radiation. Education or Experience: Associates’ degree in electronics or 4-6 years like military electronics training and 10+ years related experience or equivalent combination of education and experience. Native Japanese language skills. Ability to read, write, comprehend, and speak English sufficiently well to perform job functions: TOEIC >620 or equivalent experience. Remarks Travel can be up to 80%. May be assigned for consecutive weeks working within at customer site for extended term. Initial 3-4 weeks training likely at overseas site and/or Company headquarters Beverly, Massachusetts USA. Thereafter, occasional USA or Asia travel for training once a year.