Business Analyst

Job Description We are seeking a Business Analyst to support operations at a global company providing world-class BPO services. In this position, you will support client and internal management decision-making through the extraction, processing, and analysis of various data used in operations. This position allows you to hone both analytical skills and a business perspective, as you will be involved not only in data analysis but also in process improvement and report creation. Full remote work is possible! We offer a flexible work environment. You will extract and organize necessary data from various tools and systems used in operations, and support client and manager decision-making through analysis and report creation. Specifically: - Data extraction from various systems - Data cleansing and verification - Data processing and aggregation - Data analysis based on instructions - Creation of regular and ad-hoc reports - Improvement proposals and activities based on analysis results - Report improvement based on feedback - Streamlining and optimizing business processes - Communication with relevant departments and clients Working Hours 9:00 AM - 6:00 PM (8 hours of actual work) ❋ Fully remote work Job Requirements ■Required Qualifications - Practical experience in data extraction, processing, and aggregation - Experience creating presentations using PowerPoint or Google Slides - Practical experience with Microsoft Office (Excel, Word, PowerPoint) - Experience using Google Workspace (Spreadsheet, etc.) - Strong interest in and willingness to learn about data and business processes - English proficiency (reading and writing level / CEFR B1 level) - Japanese: Fluent level or higher (business level required) - Ability to handle data carefully and with an emphasis on accuracy ■Preferred Qualifications - Experience in call center roles such as supervisor, workforce management, QA, and data analysis - Experience using BI tools (Power BI, Tableau, etc.) - Knowledge and experience with Google Apps Script (GAS) - Experience with VBA and macro development - Experience with business process automation using tools like Power Automate - Experience in business process improvement ■Attractiveness of this position - Work for a world-class global company - Involvement in a wide range of activities from data analysis to business process improvement - Acquire highly marketable skills such as BI tools and automation - Work directly with clients and management to make an impact on the business - Flexible work style with the possibility of remote work - Enjoy a good work-life balance with weekends and holidays off ■Desired candidate profile - Someone who likes numbers and data analysis - Someone who can solve problems with logical thinking - Someone who values accuracy and can carefully carry out detailed tasks - Someone who is proactive in learning new tools and systems - Someone who values teamwork and can act proactively - Someone who is interested in business process improvement and can propose and implement solutions Salary & Benefits Expected Annual Salary ¥4,000,000 - ¥5,200,000 Monthly Salary: ¥330,000 - ¥400,000 *Salary will be determined based on experience, skills, and previous salary. - Comprehensive social insurance coverage - Commuting allowance (according to company regulations) - Regular health checkups - Training program - Opportunity for full-time employment - Remote work - Support for global career development unique to a foreign-owned company Holidays - Two-day weekend system (shift system/8-9 days off per month) - Paid leave, maternity leave, childcare leave, nursing care leave Job Contract Period Contract Employee *Permanent employee conversion system available