Payroll Application Support

Job Description We are looking for a Payroll Application Support Analyst to support a global manufacturing client in Japan. This role is responsible for providing L2/L3 support for payroll and workforce management systems, working closely with HR, Payroll, IT teams, and global stakeholders. Key Responsibilities - Provide L2/L3 support for ADP and/or UKG (Kronos) payroll systems - Analyze and resolve payroll, Time & Attendance, and HR system issues - Support payroll validation, reconciliation, and reporting activities - Manage incidents, problems, and changes through ITSM processes - Collaborate with HR, Payroll, IT teams, vendors, and global stakeholders - Gather business requirements and functional specifications - Ensure compliance with Japan payroll regulations and statutory requirements - Support system enhancements, testing, and process improvements Job Requirements Required Skills - Experience with ADP Workforce Now, ADP GlobalView, and/or UKG (Kronos) - Strong knowledge of Japan payroll and statutory compliance - Experience supporting Time & Attendance (WFM) systems - HRIS, Payroll Systems, or Application Support experience - Strong analytical and troubleshooting skills - Experience working with cross-functional and global teams - Business-level Japanese and English communication skills Preferred Skills - ITIL Incident, Problem, and Change Management experience - SQL and reporting experience - ITIL or Business Analysis certification