Customer Support Analyst

Job Description You will be primarily responsible for handling reservations and inquiries (by phone and email) from users related to education and training, as well as the following tasks: - Responding to user/client inquiries, providing information, and resolving problems - Responding based on service level agreements (SLAs) - Providing services in accordance with quality standards - Emphasizing teamwork during work execution Working Hours 9:00-18:00 (1 hour break) Job Requirements [Required] Business communication skills in Japanese Basic PC skills (email, Excel, internal tools, etc.) Preference for teamwork [Preferred] Business-level English proficiency (reading and writing) Experience in support/hospitality work English Level Minimum Communication Level (TOEIC 225-470) Japanese Level Native Level Salary JPY - Japanese Yen JPY 3500K - JPY 4500K Other Salary Description Complete social insurance coverage Education and training Holidays Two-day weekend (Saturday, Sunday, and public holidays) Paid vacation Condolence and celebration leave Childcare leave Sick leave Job Contract Period Contract employee (renewable every 6 months) *This position is based on the assumption that the employee will be promoted to full-time employment. Promotion to full-time employment will be considered based on performance evaluation within the first year of employment. Nearest Station Roppongi-Itchome Station or Tameike-Sanno Station *Work from home available (may require coming to the office a few times a month in accordance with company policy)