Vietnamese Customer Support

Job Description ZenGroup's Customer Support team is looking for a Vietnamese speaker to provide exceptional support to our Vietnamese-speaking customers as part of our multilingual team, which provides support in 19 languages. As a Customer Support Specialist, you'll communicate with customers entirely through chat. Every day, you'll have the opportunity to strengthen your language skills while helping customers purchase unique products from Japan, ranging from everyday essentials to rare collectibles. If you're looking to build a career in the fast-growing cross-border e-commerce industry and thrive in a multicultural workplace, we'd love to meet you. ＜Main Duties＞ ● Multilingual customer inquiry handling (no phone calls, chat support only) ● Collaboration and reporting with other teams when handling complaints ● Management of remote operators (part-time) ● Other related tasks (translation, etc.) Working Hours Shift schedule: rotational, with Sundays always off. Schedules are provided monthly. Standard working hours: 9:15 AM - 6:15 PM (8 working hours / 1 hour break) Flextime available: start work anytime between 7:00 AM - 10:00 PM, with up to 2 hours of break time per day. *Standard working hours apply during the initial training period (approx. 2 months). Job Requirements 【Must-Have Skills】 ● Vietnamese (native language) ● Japanese language proficiency of JLPT N2 or higher *No qualifications required ● Business-level English proficiency (TOEIC 800 or higher) *No qualifications required 【Preferred Skills】 ● Experience in the cross-border e-commerce industry or customer support ● Translation experience ● Basic HTML knowledge ● Other language skills ● Practical work experience at a small or medium-sized company 【Personality】 ● Efficient thinking and execution skills: Ability to process tasks quickly and independently, excellent communication skills, and experience working in an office. ● Team player: Comfortable working as part of a global team of 20 or more people, and values teamwork to achieve goals. ● IT literacy: Ability to operate a computer smoothly for long periods of time in daily work. Also, a willingness to actively learn new tools and software to improve work efficiency. ● Global perspective: Candidates who can accept working in a diverse work environment composed of members with different ages, nationalities, cultures, and work ethics. Selection Process First Interview (45~60mins) - Hiring Team *online or in-person *Logic test + Customer support test (Logic test excluded for online interviews) Second interview (45~60mins) - Customer support team *in-person *Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region *Logic Test + Translation test (Logic test if not completed during the first interview) Third Interview (45~60mins) - HR Planning Team *online or in-person *Company culture test Salary & Benefits ￥270,000~ Monthly (Based on previous experience and ability) ● Bonus: Twice a year (June and December) ● Salary evaluation: Once a year ● 3 Month probationary period (salary same as above) Estimated salary in year 1: 3.5~3.78M JPY ●Other Allowances： ・Overtime (paid by minute) ・Transportation allowance (up to ¥30,000/month) ◆Benefits ・Complete social insurance (workers' compensation, employment, health, welfare pension) ・Business casual dress code (no suit required) ・Training system (job-specific, level-specific training) ・Japanese/English lessons ・In-house club activities (karaoke, day camp, etc.) ・Monthly company events ・Free tea and coffee Holidays ・5-day workweek (Shift Schedule) ・New Year holiday (4 days) ・Paid leave (26 days in year 1, increasing yearly) ・Congratulatory and condolence leave ・Maternity/paternity leave ・Child care leave ・Personal day leave *Work is required on national holidays, excluding the New Year holiday. Job Contract Period Permanent employee (full time) Nearest Station Osaka Prefecture, Chuo-ku, Osaka City Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins 5 minutes walk