Multilingual Customer Support

Job Description You will be responsible for handling inquiries in Malay and English for Malaysian customers using our cross-border e-commerce services across multiple services. - Handling email/chat inquiries in Malay and English (orders, shipping, refunds, troubleshooting, etc.) - Escalating customer complaints and issues - Managing and supervising part-time operators - Other related tasks (translation, etc.) *Please note that job responsibilities may change in the future; this will be communicated during the interview. Working Hours 9:15 AM - 6:15 PM (8 hours of work/1 hour break) *Flexible working hours available (You can choose your start time between 7:00 AM and 10:00 AM. You can take up to 2 hours of break per day.) *During the approximately 2-month training period after joining the company, standard working hours will apply. Job Requirements * Malay: Native level * Japanese: Business level (N2 level or higher) * English: Business level * Customer support or similar work experience (B2C/B2B acceptable) * Work experience in Japan (1 year or more) * Practical translation experience * Work experience at a small or medium-sized enterprise * Experience in e-commerce companies or customer support roles * Basic HTML knowledge * Other language skills * Knowledge base development/FAQ writing experience * Autonomous Mindset: Possesses strong communication skills and office work experience, and has a positive attitude that allows them to proactively engage in work. * Team-Oriented: Values teamwork and understands the importance of cooperation in achieving common goals. * IT Literacy: Comfortable using PCs in the workplace and willing to actively learn new skills and software for efficiency. * Global Perspective: Enjoys working in a professional environment with people of different ages and nationalities. Salary Details * Expected annual salary upon joining: 3,000,000 to 4,000,000 yen * Determined based on experience and abilities * Monthly salary: 270,000 to 290,000 yen * Bonus: Twice a year (June and December) * Approximately 2 months' worth * Salary increase: Once a year * Overtime pay (calculated in 1-minute increments) * Transportation allowance (up to 30,000 yen per month) Benefits * Comprehensive social insurance (workers' compensation insurance, employment insurance, health insurance, employee pension) * Relocation allowance: Up to 100,000 yen for those relocating to Osaka from outside the Kansai region * Support for obtaining qualifications * Business casual dress code * Training system available (job-specific/hierarchical training) * Japanese/English lessons available * Company club activities available (karaoke, day trips, etc.) * Monthly company events held * Free tea/coffee available Holidays • 5-day work week (shift system) *Sundays off • Year-end and New Year holidays (4 days) • Paid leave (26 days granted from the first year: 10 days granted upon joining, 16 days granted after 6 months) *Utilization rate over 80% • Bereavement leave • Maternity leave • Childcare leave • Menstrual leave • Personal leave Job Contract Period Full-time employment * Probationary period: Yes (3 months) * No change in salary