Bilingual Customer Support

Job Description You will be supporting foreign residents in Japan with contracts for essential infrastructure services such as electricity, water, gas, and internet. [Specific Job Duties] ■ Telephone Calls You will make calls according to a list. If a specific date and time is requested, you will call during that time slot. ■ Information Verification You will verify customer names, new addresses, etc., against system information. ■ Guidance You will confirm scheduled activation dates, etc., according to a talk script. This job involves making calls from a list. A senior staff member will be there to guide you initially, so even those without experience can rest assured. [Language Ratio] The ratio of languages supported is approximately 60% Japanese and 40% English. While English support is certainly required, a high level of Japanese proficiency is necessary to accurately convey information and use business etiquette in the 60% Japanese-speaking environment that forms the foundation of the work. ▶ About Training First, we will thoroughly explain our business operations and basic knowledge in an introductory training session. There will be a lot to learn at first, but it's okay if you proceed step by step. When you actually start working, you'll begin by supporting senior staff! Working Hours Shift system (Requests for days off must be submitted in advance for the first and second halves of the month). Actual working hours: 160.0 hours per month. 10:00 - 19:00 / 11:00 - 20:00 (1 hour break included). Job Requirements Must be able to speak English and Japanese at a level comparable to that of a native speaker. Must have language proficiency equivalent to or higher than the Japanese Language Proficiency Test (JLPT) N1 level. Salary Description Monthly salary: ¥300,000 and up. Includes deemed overtime pay (45 hours / ¥73,700 and up). Fixed overtime pay: ¥73,700 per month. Holidays Annual holidays 125 days. 2 days off per week (Shift system).