Customer Service Representative
Job Summary
US-based global leader in power IC and Hall IC products is seeking a Customer Service Representative. The role involves managing sales forecasts, coordinating order deliveries via ERP (Oracle), and resolving delivery-related issues. Additionally, the position includes supporting the construction of a robust customer service system.
Responsibilities
- Sales forecast planning and management
- Coordination of distributor orders via ERP
- Handling delivery issues and return processing
- Support for customer service system construction
Required Skills
- 5+ years BtoB customer service experience
- Proficiency in ERP (Oracle, SAP) or CRM (Salesforce)
- Native Japanese proficiency
- Advanced Business English
Job Details
Job Description:
- Sales forecast planning and management.
- Collaborate with the sales department and head office Business Unit and support orders from distributors to delivery using the ERP system (Oracle).
- Support the sales department and head office Business Unit to solve problems such as delivery dates.
- Collaborate with the sales department, head office Business Unit, and agents to respond to product sample requests and return processing from customers.
- In addition to the management position, you will also be involved in supporting the construction of a customer service system.
Working Hours:
- Flextime system: standard hours 08:45-17:30 (core time 10:00-15:00, break 1 hour).
Job Requirements:
- 5+ years of customer service experience in related industry (BtoB).
- Experience communicating with multiple stakeholders.
- Experience using applications such as Oracle, Tableau, SAP, Phoenix, Sales Force, etc.
- University graduate or above.
- Native speakers of Japanese and have advanced level English skills (capable of telephone conferences with overseas headquarters).
Compensation & Benefits:
- Estimated annual income: 7 million yen to 10 million yen (base + bonus).
- Annual salary system (bonuses depend on company/individual performance).
- Fixed overtime pay system equivalent to 30 hours a month included.
- Complete social insurance, defined contribution pension system, health checkup.
- Commuting allowance (up to 150,000 yen per month).
- Childbirth, childcare, and nursing care leave systems.
- Full five-day workweek (Saturdays and Sundays), national holidays, year-end and New Year holidays, summer vacation, paid vacation, and sick leave (124 annual holidays).