Technical L2/L3 Support

Job Description The Helpdesk & Application Support provides technical assistance, resolves software and hardware issues, and ensures the smooth operation of IT systems, including our online order system. With an engineering background, this resource will help troubleshoot PC or application issues, suggest improvements, do system upgrades, and optimize application performance. Key Responsibilities: • Technical Support: Provide first- and second-level support for software applications, operating systems, and network-related issues. • Troubleshooting: Diagnose and resolve software, hardware, and network problems efficiently. • Application Support: Monitor application performance, resolve bugs, implement end master data settings and collaborate with the global team for improvements and enhance • User Training: Educate users on software functionalities and best practices. • Documentation: Maintain records of technical issues, resolutions, and system configurations. • Collaboration: Work with Japan's cross-functional teams, including Global engineers, developers, and security specialists. • Process Improvement: Suggest and implement best practices for IT support and system Job Requirements Required Skills & Qualifications: • 4+ Years of Experience • Technical Expertise: Knowledge of operating systems (Windows) and cloud services. • Background: Understanding of system architecture, infrastructure management, Helpdesk experience, and application support. • Problem-Solving: Strong analytical skills to diagnose and resolve technical issues. • Communication Skills: Ability to explain technical concepts to non-technical users. • Language: Japanese and English English Level: Business Conversation Level (TOEIC 735-860) Japanese Level: Business Level(JLPT Level 2 or N2)