Call Center Staff
Job Summary
We are seeking a Call Center Staff member for a leading company in the sales promotion industry in Tokyo, Japan. No prior work experience is required, but fluent Japanese (JLPT Level 1 or N1) is mandatory. The role involves working a shift system with competitive salary reviews, bonuses, and comprehensive benefits.
Responsibilities
- Manage call center operations and customer support
- Handle inbound and outbound communications according to company standards
- Support daily customer service tasks within a shift-based schedule
Required Skills
- Fluent Japanese (JLPT Level 1 or N1)
- No prior work experience required
- Ability to work in a shift system
Job Details
Job Description
Call Center Staff operations and related customer support duties.
Working Hours
9:00 AM - 8:00 PM (60-minute break)
■ 9:00 AM - 8:00 PM (8 hours of work / 1-hour break)
Break time: 1 hour (e.g., 1:00 PM - 2:00 PM)
*Working 5 days a week / Shift system.
■ Average monthly overtime: 7.2 hours
Job Requirements
[No prior work experience required]
Japanese Level: Fluent (JLPT Level 1 or N1)
Salary & Benefits
JPY 2500K - JPY 3000K
*Basic salary (excluding fixed overtime pay and various allowances): 204,765
Monthly salary 220,000 yen (Basic salary: 204,765 yen + Fixed overtime pay: 15,235 yen) + Other allowances
Salary increase: Twice a year (April and October)
Bonus: Twice a year (August and January)
*Performance-based bonus depending on company performance
15,235 yen is paid as overtime pay for 10 hours. Overtime pay for hours exceeding the fixed 10 hours will be paid additionally.
Holidays
Holidays: Shift system
Annual number of holidays: 113 days
Leave: Maternity leave, bereavement leave, paid leave, summer vacation, childcare leave, family care leave, child nursing leave, jury duty leave
Paid leave utilization rate: 82% (March 2024 - February 2025)