L2 Technical Support

Date PostedJuly 21, 2026LocationAsia Japan TokyoCompanyTopTech Informatics K.K / トップテックインフォマーティックス株式会社SalaryJPY 6000K - JPY 8000KTypeit (other) - it help desk it (hardware/network) - server and machine operation and maintenance

Job Summary

The Helpdesk & Application Support role provides technical assistance, resolves software and hardware issues, and ensures the smooth operation of IT systems including online order systems. Candidates with an Engineering background will help troubleshoot PC or application issues, suggest improvements, do system upgrades, and optimize application performance. The position requires bilingual proficiency in both Japanese and English.

Responsibilities

Provide first- and second-level support for software, OS, and network issues.
Diagnose and resolve software, hardware, and network problems.
Monitor application performance, resolve bugs, and collaborate globally.
Educate users and maintain technical documentation.

Required Skills

4+ years of experience in IT support
Knowledge of Windows OS and cloud services
Background in system architecture, infrastructure, and helpdesk
Business level in both English and Japanese

Job Details

Job Overview: The Helpdesk & Application Support provides technical assistance, resolves software and hardware issues, and ensures the smooth operation of IT systems, including our online order system. With an Engineering background, this resource will help troubleshoot PC or application issues, suggest improvements, do system upgrades, and application performance optimization. Key Responsibilities: • Technical Support: Provide first- and second-level support for software applications, operating systems, and network-related issues. • Troubleshooting: Diagnose and resolve software, hardware, and network problems efficiently. • Application Support: Monitor application performance, resolve bugs, implement end master data settings and collaborate with the global team for improvements and enhance • User Training: Educate users on software functionalities and best practices. • Documentation: Maintain records of technical issues, resolutions, and system configurations. • Collaboration: Work with Japan's cross-functional teams, including Global engineers, developers, and security specialists. • Process Improvement: Suggest and implement best practices for IT support and system efficiency. Working Hours: 08:45-17:45 JST Job Requirements Required Skills & Qualifications: • 4+ years of experience • Technical Expertise: Knowledge of operating systems (Windows) and cloud services. • Background: Understanding of system architecture, infrastructure management, Helpdesk experience, and application support. • Problem-Solving: Strong analytical skills to diagnose and resolve technical issues. • Communication Skills: Ability to explain technical concepts to non-technical users. • Language: Japanese and English • English Level: Business Conversation Level (TOEIC 735-860) • Japanese Level: Business Level(JLPT Level 2 or N2) Benefits & Conditions: • Social Insurance • Commuting/Transportation Allowance • Holidays: Five-Day Workweek • Congratulatory or Condolence Leave • Job Contract Period: Long-term contract position • Nearest Station: Hamamatsucho Station